Hybrid Commercial Claims Coordinator

Opportunities at Towne; Norfolk (VA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health, vision, dental, and EAP

Paid time off

Profit Sharing

401K & Employer Matching

Tuition Reimbursement

Paid Training Opportunities

Paid Parental Leave

Wellness Plan

Volunteer Opportunities

Employee discounts

Job summary

Towne Insurance in Norfolk or Richmond is seeking a Commercial Lines Claims Coordinator to file the first notice of loss and promptly report it to the appropriate carrier. You will liaise between members and carriers throughout the claims process to move claims toward closure efficiently.

We’re looking for candidates with experience filing claims, strong attention to detail, and excellent written and verbal communication.

Qualifications

• Experience filing claims, maintaining a diary system, and managing claim mail.

Responsibilities

• Provide exceptional customer service to members for multiple lines of business.
• Expedite the claims process and provide detailed claim notes on all calls.
• Direct issues with callers to the appropriate escalation paths.
• Take new client loss reports and submit them to the appropriate carrier.
• Transmit information/documents to insurance carriers and clients promptly.
• Obtain claim number and adjuster information and provide it to Towne members.
• Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
• Keep risk advisors abreast of any large loss claims.
• Update payments and reserve numbers as necessary.
• Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
• Manage incoming claim mail.
• Research coverage and coordinate coverage discussions with risk advisors and carriers.
• Mentor/Work closely with other Commercial Lines Claims Advocates.

Skills

Claims filing

Diary management

Communication

Attention to detail

Teamwork

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Towne Insurance in Norfolk or Richmond is seeking a Commercial Lines Claims Coordinator to file the first notice of loss and promptly report it to the appropriate carrier. You will liaise between members and carriers throughout the claims process to move claims toward closure efficiently.

We’re looking for candidates with experience filing claims, strong attention to detail, and excellent written and verbal communication.