Commercial Lines Claims Coordinator

Towne Insurance; Norfolk (VA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Tuition reimbursement

Training opportunities

Volunteer opportunities

Job summary

Towne Insurance is seeking a Commercial Lines Claims Coordinator to support our Norfolk or Richmond teams. You will file the first notice of loss for commercial lines, serve as a liaison with carriers, and help move claims toward closure efficiently.

The role emphasizes excellent customer service, detailed notes, and coordination with risk advisors and carriers. This position offers growth within a supportive, community-focused firm.

Qualifications

• Experience filing claims and maintaining a diary system.
• Proficient with carrier websites and claim portals.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized work habits.

Responsibilities

• Provide exceptional customer service to members for multiple lines of business.
• Expedite the claims process and document detailed claim notes.
• Direct issues to the appropriate escalation paths.
• Take new client loss reports and submit to the applicable carrier.
• Transmit information/documents to carriers and clients promptly.
• Obtain claim numbers and adjuster information for members.
• Maintain claim files and diary entries with accurate records.
• Update payments and reserve numbers as needed.
• Handle incoming calls about claim questions and problems.
• Manage incoming claim mail and coordinate with carriers.
• Research coverage and discuss with risk advisors and carriers.
• Mentor colleagues and collaborate with other Commercial Lines Claims Advocates.

Skills

Carrier websites

Microsoft Office

Communication

Teamwork

Attention to detail

Tools

Excel

Word

PowerPoint

Job description

Join us at Towne Insurance! Your career. Your future. Your Towne.

Towne Insurance is hiring a Commercial Lines Claims Coordinator to join our Norfolk or Richmond team. This position is responsible for filing the first notice of loss of commercial lines members via phone or email and report them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the member and the insurance company throughout the claims process and ensures the claim moves toward closure as efficiently as possible.

The good-faith compensation range for this role is expected to be $57,000 to $70,000, based on the role, market, internal equity, and candidate qualifications.

About Us

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About The Role

• Provide exceptional customer service to our members for multiple lines of business.
• Expedite the claims process and provide detailed claim notes on all calls.
• Direct issues with callers to the appropriate escalation paths.
• Take new client loss reports and submit them to the appropriate carrier.
• Transmit information/documents to insurance carriers and clients promptly.
• Obtain claim number and adjuster information and provide it to Towne members.
• Document claim files and maintain work control through a diary system, keeping accurate records of member/carrier interactions.
• Keep risk advisors abreast of any large loss claims.
• Update payments and reserve numbers as necessary.
• Handle incoming calls from members, claimants, and carriers regarding questions and problems associated with claims.
• Manage incoming claim mail.
• Research coverage and coordinate coverage discussions with risk advisors and carriers.
• Mentor/Work closely with other Commercial Lines Claims Advocates.

Skills And Experience You’ll Need

A successful candidate will have prior experience filing claims, maintaining a diary system, and managing claim mail, as well as the following:

• Working knowledge/proficiency with carrier websites.
• Experienced in Microsoft Office Suite, including Word, PPT, and Excel.
• Strong verbal and written communication skills.
• Ability to work well independently and as part of a team.
• Strong attention to detail.

Bonus Points If You Have

• Two years’ experience as a Commercial Claims Adjuster.
• Property and Casualty insurance designation(s) such as INS or AIC.
• Property and Casualty License or ability to obtain it within 30- 60 days of hire.

What We Offer

We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Health, vision, dental, and Employee Assistance Program
• Paid time off to include holidays, PTO, sick leave, and bereavement
• Profit Sharing
• Continuing education opportunities
• 401K & Employer Matching
• Employee discounts
• Identity theft protection
• Tuition Reimbursement
• Paid Training Opportunities
• Paid Parental Leave
• Wellness Plan
• Volunteer Opportunities

Serving Others. Enriching Lives.

Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.

We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.

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