Commercial Claims Advocate - Fast, Precise Loss Resolution

Towne Insurance; Norfolk (VA); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Tuition reimbursement

Training opportunities

Volunteer opportunities

Job summary

Towne Insurance is seeking a Commercial Lines Claims Coordinator to support our Norfolk or Richmond teams. You will file the first notice of loss for commercial lines, serve as a liaison with carriers, and help move claims toward closure efficiently.

The role emphasizes excellent customer service, detailed notes, and coordination with risk advisors and carriers. This position offers growth within a supportive, community-focused firm.

Qualifications

• Experience filing claims and maintaining a diary system.
• Proficient with carrier websites and claim portals.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized work habits.

Responsibilities

• Provide exceptional customer service to members for multiple lines of business.
• Expedite the claims process and document detailed claim notes.
• Direct issues to the appropriate escalation paths.
• Take new client loss reports and submit to the applicable carrier.
• Transmit information/documents to carriers and clients promptly.
• Obtain claim numbers and adjuster information for members.
• Maintain claim files and diary entries with accurate records.
• Update payments and reserve numbers as needed.
• Handle incoming calls about claim questions and problems.
• Manage incoming claim mail and coordinate with carriers.
• Research coverage and discuss with risk advisors and carriers.
• Mentor colleagues and collaborate with other Commercial Lines Claims Advocates.

Skills

Carrier websites

Microsoft Office

Communication

Teamwork

Attention to detail

Tools

Excel

Word

PowerPoint

Job description

Towne Insurance is seeking a Commercial Lines Claims Coordinator to support our Norfolk or Richmond teams. You will file the first notice of loss for commercial lines, serve as a liaison with carriers, and help move claims toward closure efficiently.

The role emphasizes excellent customer service, detailed notes, and coordination with risk advisors and carriers. This position offers growth within a supportive, community-focused firm.