Hybrid Collections Specialist

CPM Federal Credit Union; Beaufort (SC); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Educational assistance

Professional development

Wellness programs

Job summary

CPM Federal Credit Union is seeking a Collections Officer in a hybrid role to support member accounts from both in-office and remote locations. You will contact members, assess delinquent accounts, and help set up viable repayment plans while ensuring adherence to applicable laws.

The starting pay is $22.50 per hour, with on-site training for the first 90 days at one of our South Carolina locations. Availability Monday–Thursday 8 am–5 pm and Friday 8 am–6 pm is required to support member needs.

Qualifications

• Experience in collections within a financial institution is beneficial.
• Knowledge of collection procedures, laws, and regulations.
• Strong communication and interpersonal skills for professional relationships.

Responsibilities

• Utilize your collections experience to contact members, find suitable resolutions for delinquent accounts, and implement necessary actions.
• Discuss financial arrangements, inform members of potential legal actions, and provide financial counseling for viable payment plans.
• Maintain legal compliance while employing collection techniques like due date extensions, consolidations, and repossessions.
• Utilize skip tracing to locate individuals associated with delinquent accounts.
• Recommend accounts for repossession and foreclosure, ensuring timely collateral recovery.
• Prepare necessary documentation for small claims court complaints and post judgment actions.
• Analyze delinquency reports and maintain accurate collection records.
• Collaborate with team members and other departments for effective collections strategies.

Skills

Collections experience

Banking knowledge

Communication skills

Teamwork

Attention to detail

Confidentiality

Education

High School Diploma or equivalent

Job description

CPM Federal Credit Union is seeking a Collections Officer in a hybrid role to support member accounts from both in-office and remote locations. You will contact members, assess delinquent accounts, and help set up viable repayment plans while ensuring adherence to applicable laws.

The starting pay is $22.50 per hour, with on-site training for the first 90 days at one of our South Carolina locations. Availability Monday–Thursday 8 am–5 pm and Friday 8 am–6 pm is required to support member needs.