Head of Collections Performance & Recovery

First National Bank of Omaha; Omaha (NE); Presencial; USD 113.000 - 192.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Resumo da vaga

First National Bank of Omaha (FNBO) seeks a Collections Performance & Recovery Leader to guide managers and teams across collections and recovery. You will drive training, governance, and data-driven decision making to maximize recoveries and control losses.

Partner with risk, operations, finance, compliance, and vendors to translate enterprise priorities into actionable plans. This role emphasizes leadership development, accountability, and continuous improvement, with a focus on customer

Qualificações

• Bachelor's degree in Business, Finance, Management, or related field, or equivalent experience.
• 8–10 years’ experience in Collections, Recovery, Consumer Lending, Credit Risk, Servicing Operations, or related financial services.
• 5–10 years of people leadership experience, managing large teams.
• Experience leading cross-functional initiatives and influencing outcomes across multiple stakeholder groups.
• Strong analytical skills with experience interpreting operational, financial, and portfolio performance metrics.
• Experience developing executive-level presentations and business communications.
• Experience working with external servicing partners and third-party vendors.
• Experience supporting loss forecasting, recovery forecasting, delinquency forecasting, financial planning, or portfolio management.
• Knowledge of collections and recovery regulations, audit practices, and operational controls.
• Experience supporting system enhancements, business requirements, or product management initiatives.
• Familiarity with AI, automation, analytics, and emerging technologies within financial services.

Responsabilidades

• Lead multiple managers and teams responsible for collections performance enablement and recovery operations.
• Establish clear expectations, performance standards, and accountability measures across the organization.
• Build leadership capability within frontline and mid-level management teams.
• Foster a culture focused on continuous improvement, operational excellence, customer experience, and regulatory compliance.
• Develop succession plans and talent pipelines for critical leadership and specialist roles.
• Lead the enterprise collections performance enablement function, ensuring teams are prepared to execute collection strategies and priorities.
• Oversee training, onboarding, communications, and knowledge management programs.
• Direct operational readiness and change management to support new processes, technologies, and initiatives.
• Establish performance objectives, governance practices, and continuous improvement initiatives.
• Drive governance and reporting to enable data-driven decision making and accountability for recovery results.
• Partner with department leaders and finance to establish annual recovery budgets and control expenses.

Conhecimentos

Leadership experience

Analytical skills

Executive-level communication

Vendor management

Forecasting & planning

Cross-functional collaboration

Formação

Bachelor's degree or equivalent

Descrição da vaga

First National Bank of Omaha (FNBO) seeks a Collections Performance & Recovery Leader to guide managers and teams across collections and recovery. You will drive training, governance, and data-driven decision making to maximize recoveries and control losses.

Partner with risk, operations, finance, compliance, and vendors to translate enterprise priorities into actionable plans. This role emphasizes leadership development, accountability, and continuous improvement, with a focus on customer