Hybrid Collections Associate - Resolve Account Issues

Hyundai Capital America; Plano (TX); Hybrid; USD 39,088 - 58,632; Full time

Benefits offered by this job

Hybrid work flexibility

Vehicle perks: monthly vehicle allow/ 

Vehicle purchase and lease discounts

Comprehensive health coverage

401(k) with company match

Life and disability insurance paid by

Volunteer time off

Job summary

Hyundai Capital America in Plano, TX is seeking a Customer Assistance Associate to support Collections by researching and resolving customer account inquiries, such as misapplied payments and extensions. You will work in a collaborative, metrics-driven environment to ensure timely resolution and accurate documentation.

This full-time role requires 0–2 years in a call center or back-office setting, a high school diploma, and strong communication.

Qualifications

• 0–2 years related experience in collections, customer service, or back-office functions.
• Automotive retail and/or lease experience a plus.
• High school diploma or GED required.
• Strong attention to detail and accuracy in reviewing account information.
• Ability to research customer account issues and follow established procedures.

Responsibilities

• Research and resolve customer account inquiries and specialty servicing issues, including misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
• Review account activity, documentation, and system notes to determine appropriate resolution steps in accordance with company policies and procedures.
• Communicate with customers and internal teams to gather information, provide updates, and support timely resolution of account issues.
• Accurately document account information, research findings, and resolution actions in applicable systems.
• Complete assigned work queues, follow-up activities, and daily tasks within established timelines and operational goals.

Skills

Call center experience in Collections/

Strong communication

Attention to detail

Research and resolution

Team collaboration

Time management

Education

High school graduate or GED

Job description

Hyundai Capital America in Plano, TX is seeking a Customer Assistance Associate to support Collections by researching and resolving customer account inquiries, such as misapplied payments and extensions. You will work in a collaborative, metrics-driven environment to ensure timely resolution and accurate documentation.

This full-time role requires 0–2 years in a call center or back-office setting, a high school diploma, and strong communication.