COBRA Client Support Specialist - HYBRID

OCA; Mercerville (OH); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

100% Employer-Paid Premiums for Health

Hybrid work schedule

401(k) plan

Company-paid Life Insurance

9 paid holidays

Job summary

OCA is hiring a COBRA Client Support Specialist for a hybrid role in Mercerville, NJ. You will balance client-facing COBRA administration with data management, ensuring compliance and timely renewals.

Ideal candidates have 1–3 years experience in benefits support or customer service, strong Excel skills, and familiarity with Zoho CRM or related platforms. Hybrid schedule includes 1–2 days in-office weekly.

Qualifications

• Excellent written and verbal communication for corporate client interaction.
• Strong Excel skills and general computer literacy.
• High attention to detail with ability to meet deadlines and troubleshoot data discrepancies.
• Experience with Zoho CRM or benefits platforms (Ease, Employee Navigator) is a plus.
• High School Diploma or GED; 2+ years in customer service or benefits support; degrees preferred.

Responsibilities

• Dedicated Client Support: primary contact for employer HR and benefits representatives via phone and email.
• Data Integration & File Management: manage daily SFTP pulls, data manipulation, and uploads across platforms.

Skills

Professional communication

Excel & data handling

Critical thinking

Zoho CRM proficiency

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Zoho CRM

Ease

Employee Navigator

Job description

COBRA Client Support Specialist - HYBRID

Full time | OCA | United States

Posted On 08/25/2026

Job Information

Insurance

Work Experience 1-3 years

40000

City Mercerville

State/Province New Jersey

08619

Job Description

Job Title: COBRA Client Support Specialist (Hybrid)

Location: Mercerville, NJ (Hybrid: 1–2 days per week in-office)

Schedule: Full-Time | Monday–Thursday 9:00 AM–5:00 PM, Friday 8:30 AM–4:30 PM

Standout Benefit: 100% Employer-Paid Premiums for Medical, Dental, and Vision (Single Coverage)!

Why Join OCA?

At OCA, we provide a stable, collaborative environment where work-life balance is a priority. Beyond our predictable hybrid schedule, we cover 100% of single coverage premiums for medical, dental, and vision insurance —meaning zero paycheck deductions for your standard health coverage.

Position Overview

OCA is seeking a detail-oriented, tech-savvy COBRA Client Support Specialist to join our team in Mercerville, NJ. In this role, you will balance client-facing relationship management with technical data administration. You will serve as the primary point of contact for employer clients, ensuring their COBRA administration, file integrations, and renewals run seamlessly and remain fully compliant.

Key Responsibilities

Dedicated Client Support: Serve as the primary contact for employer HR and benefits representatives, resolving COBRA inquiries promptly and professionally via phone and email.

Data Integration & File Management: Manage daily SFTP file pulls, data manipulation, and file uploads across platforms including Ease and Employee Navigator.

Renewal Project Management: Proactively manage monthly 45-day renewal cycles, identifying expiring rates and coordinating with clients to ensure timely updates.

Account Auditing & Records: Maintain clean client records and documentation within Zoho CRM to ensure ongoing data integrity.

Regulatory Compliance: Adhere strictly to COBRA guidelines, HIPAA privacy standards, and internal security protocols.

#ZR

Requirements

Qualifications & Skills

Professional Communication: Excellent written and verbal communication skills with a polished, customer-centric approach for corporate client interaction.

Excel & Technical Skills: Strong proficiency in Microsoft Excel (data sorting, filtering, basic formulas, and file manipulation) alongside general computer literacy.

Critical Thinking & Organization: High attention to detail with the ability to manage competing deadlines and troubleshoot data discrepancies independently.

Software Experience (Plus): Hands-on experience with Zoho CRM or benefits administration platforms (Ease, Employee Navigator) is a strong plus.

Education & Experience: High School Diploma or GED required (Associate or Bachelor’s degree preferred). 2+ years of professional customer service, benefits support, or administrative office experience.

(Note: Candidates moving past the initial screen will complete a short, practical computer and scenario skills assessment).

100% Employer-Paid Healthcare: Full coverage for single-tier Medical, Dental, and Vision insurance (cost-share options for family tiers).

Hybrid Flexibility: 1–2 days per week in our Mercerville office, with remote work the remainder of the week.

Retirement & Protection: 401(k) plan and company-paid Life Insurance options.

Paid Time Off: Generous PTO policy plus 9 paid holidays (including the day after Thanksgiving!).