Skid Row Client Services Navigator (Outreach)

The People Concern; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Vision, Dental

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern seeks a motivated Client Services Specialist for the C3 Skid Row program in Los Angeles. Under supervision, you will coordinate services for street outreach clients, facilitate intakes, connect clients to medical and mental health care, and collaborate with outreach teams to ensure access to life skills support and housing resources.

Daily tasks include crisis intervention, case management support, hygiene provisioning, documentation, and participation in team meetings.

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum of one (1) year experience working with homeless individuals and/ or those with severe and persistent mental illness and co-occurring substance use disorders.
• Understanding of, and interest in providing harm reduction‑based services for people actively using substances including providing safer drug use and sex education/supplies
• Experience with databases including HMIS and Microsoft office.
• Excellent verbal and written communication skills.

Responsibilities

• Provide intakes and orientation to clients including program requirements, and policies.
• Provide crisis intervention and de‑escalation to individuals with severe mental illness and active substance use.
• Monitor activities to ensure safety, structure, and smooth flow of services throughout the day.
• Engage clients in the case management process by effectively building trusting relationships.
• Provide Syringe Exchange Supplies including clean injection and smoking equipment. Provide support and education about safer drug use, sex, and sex work.
• Sign up clients for showers, case management, medical and mental health services, and wellness activities.
• Support the Wellness Coordinator with activities and groups.
• Distribute and inventory hygiene supplies including towels and toiletries.
• Provide timely documentation of service data and interventions provided to clients.
• Participate in all staff meetings, trainings, and case conferences as well as any other clinical or administrative meetings, as requested.
• Report all maintenance issues to supervisor and complete appropriate work order documentation.
• Assist with daily operation of facility, including general cleaning duties.
• Other duties as assigned.

Skills

Verbal and written comms

Harm reduction understanding

Team collaboration

Education

High School Diploma or GED

BA in Social Work or related field

Tools

HMIS

Microsoft Office

Job description

The People Concern seeks a motivated Client Services Specialist for the C3 Skid Row program in Los Angeles. Under supervision, you will coordinate services for street outreach clients, facilitate intakes, connect clients to medical and mental health care, and collaborate with outreach teams to ensure access to life skills support and housing resources.

Daily tasks include crisis intervention, case management support, hygiene provisioning, documentation, and participation in team meetings.