Hybrid Client Success Partner — Growth & Retention

Autoscribe; Fort Lauderdale (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Lyons Commercial Data, an Autoscribe company, is seeking a Client Success Specialist to partner with clients, helping them maximize value from our products and services while strengthening relationships and driving retention. You will work with Sales, Operations, Product, Implementation, and Finance to ensure a seamless and positive client experience.

If you are relationship-driven, commercially minded, organized, and enjoy connecting people to get things done, we'd love to hear from you.

Qualifications

• Bachelor’s or Associate degree in a related field or equivalent professional experience.
• 2+ years in client success, account management, or a client-facing role.
• Proven ability to build and maintain professional relationships.
• Excellent verbal and written communication skills.
• Strong organizational skills with multiple priorities.
• Strong problem-solving abilities across departments.
• Attention to detail with contracts, billing, and revenue data.
• Experience using a CRM or similar platform.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Fintech or B2B tech experience is a plus.

Responsibilities

• Build relationships with an assigned portfolio of clients and act as trusted partner.
• Identify growth opportunities and support retention and renewals.
• Coordinate with internal teams to align solutions with client goals.
• Own the client journey from onboarding through renewal and expansion.

Skills

Client relationships

CRM experience

MS Office

Verbal & written communication

Organizational skills

Problem solving

Attention to detail

Cross-functional collaboration

Business-minded

Education

Associate's or Bachelor's degree in Business, Communications, Finance, Marketing, or related field

Tools

CRM system

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Lyons Commercial Data, an Autoscribe company, is seeking a Client Success Specialist to partner with clients, helping them maximize value from our products and services while strengthening relationships and driving retention. You will work with Sales, Operations, Product, Implementation, and Finance to ensure a seamless and positive client experience.

If you are relationship-driven, commercially minded, organized, and enjoy connecting people to get things done, we'd love to hear from you.