Hybrid Client Success & Operations Coordinator

Mercer; Louisville (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Mercer, a Marsh business, seeks a versatile team member for the Career Products group in Louisville, KY. This role offers a hybrid work arrangement with a minimum of three days in the office.

You will support participation-related outreach, respond to routine client questions, manage the shared mailbox, and coordinate with internal teams while embracing AI-enabled tools to drive timely resolution.

Qualifications

• Experience in business support, client support, operations, coordination, or similar roles.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through consistently.
• Strong written and verbal communication skills, with the ability to communicate professionally with clients and internal stakeholders.
• Comfort using Microsoft Office tools such as Outlook, Teams, Excel, and Word.

Responsibilities

• Support participation-related outreach, solicitation, follow-up, and coordination activities, particularly during participation season
• Respond to routine client participation questions and coordinate next steps with the appropriate internal teams
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.
• Track participation activity, open items, and follow-up needs to help ensure timely resolution
• Provide internal business support across team priorities, recurring processes, and operational needs (deadlines, follow-ups, documentation)
• Manage the team shared mailbox and related intake channels, routing requests and monitoring open items through resolution
• Escalate more complex or sensitive issues to appropriate leaders or subject matter experts as needed

Skills

Business support

Client support

Operations

Coordination

Organizational skills

Communication skills

Education

Bachelor's degree

Tools

Outlook

Teams

Excel

Word

Job description

Mercer, a Marsh business, seeks a versatile team member for the Career Products group in Louisville, KY. This role offers a hybrid work arrangement with a minimum of three days in the office.

You will support participation-related outreach, respond to routine client questions, manage the shared mailbox, and coordinate with internal teams while embracing AI-enabled tools to drive timely resolution.