Client Success & Business Support Coordinator

Marsh McLennan; Louisville (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Mercer, a Marsh business, based in Louisville, KY, is seeking a Business Support & Client Success Coordinator to support participation activities and client success operations. The role requires collaboration across internal teams and effective handling of shared mailboxes, with a hybrid work arrangement and a minimum in-office presence of three days per week.

You will coordinate responses to client inquiries, assist with participation season activities, and contribute to process improvements

Qualifications

• Experience in business support, client support, operations, or coordination.
• Strong organizational and detail‑oriented abilities.
• Excellent written and verbal communication with clients and teammates.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word).

Responsibilities

• Support participation-related outreach and coordination activities, especially during participation season.
• Respond to routine client participation questions and coordinate next steps with internal teams.
• Thrive in an environment that embraces AI and technology-enabled tools.
• Track participation activity, open items, and follow-up needs to ensure timely resolution.
• Provide internal business support across team priorities, recurring processes and deadlines.
• Manage the team shared mailbox and intake channels, routing requests and monitoring items.
• Escalate complex or sensitive issues to leadership or subject matter experts as needed.

Skills

Organizational skills

Written communication

Multitasking

Team coordination

Education

Bachelor’s degree

Tools

Outlook

Teams

Excel

Word

Job description

Mercer, a Marsh business, based in Louisville, KY, is seeking a Business Support & Client Success Coordinator to support participation activities and client success operations. The role requires collaboration across internal teams and effective handling of shared mailboxes, with a hybrid work arrangement and a minimum in-office presence of three days per week.

You will coordinate responses to client inquiries, assist with participation season activities, and contribute to process improvements