Hybrid Client Success Advisor - C-Suite Retention

Vistage-Worldwide; San Diego (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

Paid time off

Hybrid work model

Job summary

Vistage in San Diego is seeking a Client Success Advisor to blend high-touch customer service with proactive membership retention. You will serve as the primary contact for chairs and members, handling escalations with empathy and driving re-engagement strategies to reduce churn.

The role requires regular calls and emails with C-level executives, strong relationship-building, and collaboration with internal teams.

Qualifications

• Strong customer service skills;ability to interact with C-level clientele.
• Experience engaging with executives to drive retention and upsell.
• Proven ability to build and maintain strong relationships across teams.

Responsibilities

• Serve as single point of contact for Chairs and members in the Vistage community.
• Drive member retention by addressing pain points and offering alternatives.
• Engage active members and re-engage those seeking membership alternatives.
• Maintain tact and discretion when communicating with C-level executives.

Skills

C-level communication

Relationship building

Team collaboration

Conflict resolution

Inside sales

Tools

Salesforce CRM

Job description

Vistage in San Diego is seeking a Client Success Advisor to blend high-touch customer service with proactive membership retention. You will serve as the primary contact for chairs and members, handling escalations with empathy and driving re-engagement strategies to reduce churn.

The role requires regular calls and emails with C-level executives, strong relationship-building, and collaboration with internal teams.