Hybrid Client Services Coordinator

Socket.dev; Helena (MT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Job summary

Pinion Technology Core is seeking a Service Coordinator to keep clients connected and services running smoothly. You will triage and dispatch tickets, manage requests, monitor alerts, and coordinate both on-site and remote appointments while keeping clients informed.

The role emphasizes strong communication, organization, and attention to detail, with hybrid work flexibility and a comprehensive benefits package including health and retirement options.

Qualifications

• Customer service, coordination, dispatching, or administrative experience.
• Ability to prioritize requests, assess urgency, and make sound decisions.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office.
• Experience with ticketing systems preferred.
• Comfort using multiple technology platforms and business systems.
• Ability to maintain accurate records and documentation.

Responsibilities

• Monitor, triage, and dispatch support tickets.
• Manage service requests, monitoring alerts, and technician schedules.
• Coordinate onsite and remote service appointments.
• Communicate status updates, scheduling changes, and service information to clients.
• Maintain client records, documentation, and service request forms.
• Follow established service delivery and security processes.
• Escalate critical issues and ensure service requests meet SLA expectations.

Skills

Customer service

Coordination

Dispatching

MS Office

prioritization

Attention to detail

Communication

Ticketing systems

Documentation

Tools

Microsoft Office

Job description

Pinion Technology Core is seeking a Service Coordinator to keep clients connected and services running smoothly. You will triage and dispatch tickets, manage requests, monitor alerts, and coordinate both on-site and remote appointments while keeping clients informed.

The role emphasizes strong communication, organization, and attention to detail, with hybrid work flexibility and a comprehensive benefits package including health and retirement options.