Hybrid Client Relations Specialist - HR, Payroll & Finance

University of Chicago; Chicago (IL); Hybrid; USD 29,000 - 33,000; Full time

Job summary

The University of Chicago seeks a Client Relations Specialist to handle inbound calls, chats, and emails regarding financial services, HR, payroll, budgeting, and grants management. You will provide first level support, research issues, and escalate as needed, while maintaining service standards.

Hybrid role with training on Hyde Park Campus; requires strong customer service, problem-solving, and familiarity with Oracle Cloud and Workday.

Qualifications

• 5–7 years of work experience in a related job discipline.
• Bachelor’s degree preferred.
• Experience in a customer-facing role.
• Familiarity with university administrative processes and systems.

Responsibilities

• Answers inbound calls and chats; processes inquiries related to financial services, HR, payroll, budgeting, and grants management.
• Analyzes customer inquiries and presents customized solutions.
• Escalates requests to appropriate offices as defined in policies.
• Documents customer interactions in the service center system.
• Advises on self-service tools and navigation of Oracle Cloud and Workday.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Team player

Attention to detail

Education

Bachelor's degree

Tools

Oracle Cloud

Workday

Microsoft Teams

Zoom

Email

Job description

The University of Chicago seeks a Client Relations Specialist to handle inbound calls, chats, and emails regarding financial services, HR, payroll, budgeting, and grants management. You will provide first level support, research issues, and escalate as needed, while maintaining service standards.

Hybrid role with training on Hyde Park Campus; requires strong customer service, problem-solving, and familiarity with Oracle Cloud and Workday.