Hybrid Client Operations Specialist | File Exchange Support

Corestream; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free snacks and beverages

Wednesday lunches provided

Casual dress code

Job summary

Corestream in Chicago is looking for a Client Operations Specialist to enhance its B2B file exchange processes. This hybrid role involves close collaboration with IT specialists to monitor data exchanges, manage invoicing, and ensure seamless technical support for clients.

The ideal candidate has at least 3 years of relevant experience in help desk ticket management, knowledge of file transfer protocols, and excellent analytical skills. Corestream promotes a diverse workplace and offers competitive compensation and benefits.

Qualifications

• 3+ years of experience in ticket triage, expediting, and scheduling.
• 2+ years of experience with file transfer protocols.
• Strong analytical and organizational skills.

Responsibilities

• Monitor data file exchanges for technical requirements.
• Invoice clients and manage related inquiries.
• Assess data for billing discrepancies.
• Manage client inquiries through ticketing portals.
• Plan activities associated with data processing.
• Develop process improvements to minimize data errors.
• Communicate effectively with internal and external staff.
• Provide outstanding customer service.

Skills

Help desk ticket management

File transfer protocols

MS Office Suite

Analytical skills

Organizational skills

Job description

Corestream in Chicago is looking for a Client Operations Specialist to enhance its B2B file exchange processes. This hybrid role involves close collaboration with IT specialists to monitor data exchanges, manage invoicing, and ensure seamless technical support for clients.

The ideal candidate has at least 3 years of relevant experience in help desk ticket management, knowledge of file transfer protocols, and excellent analytical skills. Corestream promotes a diverse workplace and offers competitive compensation and benefits.