Client Operations Specialist

Corestream; Tampa (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Casual dress code

Free snacks and beverages

Company lunches on Wednesdays

Job summary

Corestream in Tampa, FL, is seeking a Client Operations Specialist to join their dynamic tech team. This hybrid role requires collaboration with Fortune 500 partners and involves managing B2B file exchanges, resolving discrepancies, and ensuring effective communication across teams.

The ideal candidate will have over 3 years of help-desk experience, strong analytical skills, and proficiency in MS Office. The position also offers competitive benefits and a casual work environment.

Qualifications

• 3+ years of experience with help-desk ticket management.
• 2+ years of experience with file transfer protocols.
• Strong analytical and organizational skills.

Responsibilities

• Monitor data file exchanges for completion and errors.
• Invoice clients and manage billing inquiries.
• Develop and document process improvement initiatives.
• Foster relationships with clients and partners.

Skills

Help-desk ticket management

File transfer protocols

MS Office Suite

Analytical skills

Organizational skills

Tools

MS Office

Job description

Client Operations Specialist

As a result of our continued growth, we are looking to add a Client Operations Specialist to our dynamic and entrepreneurial tech team. This role directly impacts our company's file exchange processes and partner site reporting module. The specialist provides 1st‑tier B2B file exchange and integration support, collaborating closely with IT file exchange and payroll specialists at Fortune 500 partners.

Location

Corestream is headquartered in Tampa, FL. This is a hybrid role and will require time in the office on a monthly basis.

Responsibilities

• Monitor data file exchanges for completion, technical requirements, file transmission protocol, and decipher file errors.
• Invoice clients and follow up on remittance, supporting related inquiries.
• Assess and analyze data to identify billing and payment discrepancies.
• Manage ticketing portals and applications to document client/provider inquiries promptly.
• Utilize MS Office tools (Word, Excel, PowerPoint).
• Plan and schedule activities associated with the processing of customer data with minimal direction.
• Develop and document process improvement initiatives to minimize data errors and increase efficiency.
• Communicate effectively, fostering positive relationships with technical and non‑technical staff, both internally and externally.
• Demonstrate outstanding customer service skills with a professional, friendly, and positive attitude.
• Act as a liaison between external partners and the technical team.

Qualifications

• 3+ years of experience triaging, expediting, and scheduling help‑desk tickets.
• 2+ years of experience with file transfer protocols.
• 3+ years of experience with MS Office Suite.
• Strong analytical and organizational skills with proven experience handling multiple client‑supported activities simultaneously.

Benefits

Competitive compensation and benefit packages. A casual dress code, free snacks and beverages, and company lunches on Wednesdays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.