Hybrid Client Care & Scheduling Specialist

Just Mind Counseling; Austin (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with matching

Paid holidays

Paid time off

Job summary

Just Mind Counseling in Austin is seeking a Full-Time Client Care Coordinator to handle new client intakes and scheduling for our large group counseling practice. You will be highly organized and efficient with excellent communication skills, working Monday–Friday with mostly remote work and 1–2 days in the office.

Training may begin in November at a part-time capacity, transitioning to full-time by December, with benefits including health insurance, a 401(k) plan with matching, paid holidays,

Qualifications

• Highly organized and efficient; excellent communication.
• Experience in customer service or sales is helpful, with interest in mental health.
• Able to work autonomously and as part of a scheduling/intake team.

Responsibilities

• Respond to new client inquiries promptly using our CRM system.
• Communicate with clients respectfully via email, text, and phone.
• Represent the practice as the first point of contact for clients.
• Schedule initial client appointments for 45+ therapists; assess needs and match to therapists.
• Explain services, procedures, billing options, and the counseling process.
• Maintain communication with therapists and understand their specializations.
• Assist clients with billing questions and issues.
• Coordinate effectively across multiple software applications.

Skills

Communication skills

Organizational skills

Customer service

Scheduling coordination

CRM software

EMR system

Tools

CRM system

EMR system

Google Sheets

Job description

Just Mind Counseling in Austin is seeking a Full-Time Client Care Coordinator to handle new client intakes and scheduling for our large group counseling practice. You will be highly organized and efficient with excellent communication skills, working Monday–Friday with mostly remote work and 1–2 days in the office.

Training may begin in November at a part-time capacity, transitioning to full-time by December, with benefits including health insurance, a 401(k) plan with matching, paid holidays,