Hybrid Client Account & Sales Support Specialist

WAC Group; Ontario (CA); Hybrid; CAD 90,000 - 97,000; Full time

Benefits offered by this job

Benefits package

Merit-based compensation

Career growth

Innovative culture

Job summary

WAC Group is a leading LED lighting systems and smart technology manufacturer seeking a Client Account Specialist for a hybrid role in Ontario. You will support customers, distributors, contractors, and project stakeholders, helping manage opportunities from inquiry through order while collaborating with outside sales and using CRM tools.

You will build lasting relationships, respond promptly to inquiries, and drive revenue growth across your assigned channel.

Qualifications

• 2+ years of experience working with or selling electronics-related products such as LED lighting, devices, Audio/Visual, electrical, or similar technical product categories.
• Strong customer service and relationship-building skills
• Ability to thrive in a fast-paced environment with multiple priorities
• Experience using CRM systems such as HubSpot, Salesforce, SAP, Zendesk, or similar platforms
• Willingness and ability for occasional travel to trade shows, customer visits, and industry events

Responsibilities

• Serve as a primary point of contact for customers, distributors, and sales representatives
• Respond to inquiries quickly and professionally
• Build lasting relationships that drive customer satisfaction and repeat business
• Support customers through the entire project and order lifecycle
• Partner with outside sales representatives to pursue new business opportunities
• Identify upsell and cross-sell opportunities
• Support promotional initiatives and product launches
• Drive leads and opportunities through HubSpot and CRM tools
• Collaborate with Engineering, Quotations, Supply Chain, and Customer Service teams to ensure successful outcomes
• Help customers navigate complex projects and product selections
• Ensure strong CRM data integrity and pipeline visibility

Skills

Electronics sales

Customer service

Fast-paced environment

Travel readiness

CRM systems knowledge

Tools

HubSpot

Salesforce

SAP

Zendesk

Job description

WAC Group is a leading LED lighting systems and smart technology manufacturer seeking a Client Account Specialist for a hybrid role in Ontario. You will support customers, distributors, contractors, and project stakeholders, helping manage opportunities from inquiry through order while collaborating with outside sales and using CRM tools.

You will build lasting relationships, respond promptly to inquiries, and drive revenue growth across your assigned channel.