Client Account Specialist - HYBRID!

WAC Lighting; Port Washington (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

EV charging onsite

Benefits package

Merit-based pay

Innovative culture

Job summary

WAC Lighting is seeking a Client Account Specialist for a hybrid role in the United States. You will act as the main contact for customers, distributors, and sales reps, supporting projects from inquiry to order while driving revenue growth.

The position requires 2+ years in electronics-related sales or support, strong customer service, and CRM experience (HubSpot, Salesforce, SAP, Zendesk). Occasional travel to industry events is expected.

Qualifications

• 2+ years of experience working with or selling electronics-related products such as LED lighting, devices, Audio/Visual, electrical, or similar technical product categories.
• Strong customer service and relationship-building skills
• Ability to thrive in a fast-paced environment with multiple priorities
• Experience using CRM systems such as HubSpot, Salesforce, SAP, Zendesk, or similar platforms

Responsibilities

• Serve as a primary contact for customers, distributors, and sales representatives.
• Respond to inquiries quickly and professionally.
• Build lasting relationships that drive customer satisfaction and repeat business.
• Support customers through the entire project and order lifecycle.
• Partner with outside sales representatives to pursue new business opportunities.
• Identify upsell and cross-sell opportunities.
• Support promotional initiatives and product launches.
• Drive leads and opportunities through HubSpot and CRM tools.

Skills

Customer service

Relationship-building

Tools

HubSpot

Salesforce

SAP

Zendesk

Job description

Salary Range: $70,000.00 To $75,000.00 Annually

Client Account Specialist - HYBRID! (Integration Channel)

ASK ABOUT OUR PERFORMANCE BASED SALES INCENTIVES!

Drive Sales Growth for an Industry-Leading LED Lighting Systems & Smart Technology Manufacturer!

If you enjoy building relationships, supporting customers, uncovering opportunities, and being a trusted resource throughout the sales process, we would be excited to hear from you!

You'll partner closely with outside sales representatives, distributors, contractors, architects, designers, and project stakeholders to identify opportunities, solve problems, support product adoption, and drive revenue growth across your assigned business channel and territory.

Why Join WAC Group?

• Beautiful newly renovated headquarters with FREE onsite EV charging!
• Robust benefits and perks packages!
• Merit-based compensation structure!
• Culture of innovation and a fast, exciting, team focused culture!

What We're Looking For

• 2+ years of experience working with or selling electronics-related products such as LED lighting, devices, Audio/Visual, electrical, or similar technical product categories.
• Strong customer service and relationship-building skills
• Ability to thrive in a fast-paced environment with multiple priorities
• Experience using CRM systems such as HubSpot, Salesforce, SAP, Zendesk, or similar platforms
• Willingness and ability for occasional travel to trade shows, customer visits, and industry events

What You'll Do

Become a Trusted Partner to Customers and Sales Teams

• Serve as a primary point of contact for customers, distributors, and sales representatives
• Respond to inquiries quickly and professionally
• Build lasting relationships that drive customer satisfaction and repeat business
• Support customers through the entire project and order lifecycle
• Partner with outside sales representatives to pursue new business opportunities
• Identify upsell and cross-sell opportunities
• Support promotional initiatives and product launches
• Drive leads and opportunities through HubSpot and CRM tools

Own the Customer Experience

• Collaborate with Engineering, Quotations, Supply Chain, and Customer Service teams to ensure successful outcomes
• Help customers navigate complex projects and product selections

What Success Looks Like

In this role, you will:

• Consistently deliver exceptional customer service
• Respond quickly to customer and sales team requests
• Convert inquiries into opportunities
• Support territory growth and sales objectives
• Maintain strong CRM data integrity and pipeline visibility
• Become a trusted resource for customers and internal teams alike

Ideal Backgrounds

You may have achieved success in these areas or others and be ready to advance your career!

• Customer Success Specialist
• Quotations Specialist
• Lighting Sales Representative
• Electrical Distributor Sales Associate
• Customer Account Specialist

The expected salary is $70,000 - $75,00. The actual compensation will be determined based on experience and other factors allowed by law.