Administrative Claims Specialist

Interface Americas, Inc; LaGrange (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Interface Americas, Inc is seeking an Administrative Claims Specialist to research and resolve customer claims, disputes and deductions. This role will collaborate with customer service, sales, manufacturing, warehouse, finance and credit/collections to resolve issues efficiently.

The ideal candidate will have a high school diploma, prior office experience, strong analytical and communication skills, and familiarity with Outlook, Excel, AS400 and JD Edwards.

Qualifications

• High school diploma or equivalent
• Prior office experience preferred
• Strong analytical and communication skills required
• Experience with claims handling is preferred
• Proficiency in Outlook, Excel, AS400 and JD Edwards is preferred
• Knowledge of Interface Customer Service, Planning and Shipping processes is helpful
• Ability to multitask and prioritize workloads
• Attention to detail and accuracy essential
• Ability to work without supervision and in a team environment

Responsibilities

• Resolve disputed items in a timely manner
• Daily communication with customers, sales, carriers, and internal departments
• Analyze and research orders to determine causes and responsibility for claims
• Process returns and credits; issue credits/debits as needed
• Maintain customer account information and documentation for audits
• Ensure proper approvals and postings for accommodations and credits
• Maintain SOX compliance and departmental SOPs
• Assist with broader claims-related tasks as assigned

Skills

Office experience

Analytical skills

Communication skills

Claims experience

Outlook

Excel

AS/400

JD Edwards

Interface processes

Multitasking

Detail oriented

Independent work

Team collaboration

Education

High school diploma

Tools

Outlook

Excel

AS400

JD Edwards

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industryfirst innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

The Administrative Claims Specialist is a customer-facing role responsible for the research and resolution of claims, customer disputes and deductions for Interface Americas. This person will work closely with various departments including customer service, sales, manufacturing, warehouse team, finance, and credit/collections to resolve claims efficiently and effectively.

Educational Requirements

• High school diploma or equivalent required

Skills and Experience

• Prior office experience preferred
• Strong analytical skills/ability
• Good communication skills, verbal and written
• Previous claims experience is preferred
• Proficiency in Outlook, Excel, AS400, and JD Edwards is preferred
• Knowledge of Interface Customer Service, Planning and Shipping processes preferred
• Must be able to multitask and prioritize
• Must be detail/note oriented
• Work without supervision
• Ability to make decisions
• Work well with others in tight group/team environment

Essential Duties

• Resolution of disputed items in a timely manner
• Daily communication with customers, sales force, carriers, and internal departments
• Detailed analyzing and researching of orders
• Determine the reason, cause and responsibility of all claim issues
• Send reship request when required to resolve claim
• Keep customer account information up to date
• Ensure proper approval is received and recorded for accommodations
• Scanning of all Credit/Debit related documents for auditors
• Process and recording of all return material authorizations
• Schedule pickups for returns
• File freight claims with carriers and follow up until the claim is resolved
• Process claims for labor
• Issue Credits and Debits
• Offset credits/debits/invoices and cash on receivable.
• Maintain daily logs sheets of all credits and debits issued
• Maintain acceptable DSO of disputed receivable/aging
• Run and review daily taxable open order report
• Remove tax on open orders
• Maintain and update Vertex System and Sales Tax Certificates for state auditors
• Maintain all Service Fee Request and Approvals
• Maintain all SOX compliances
• Maintain good housekeeping
• Comply with Safety rules
• Comply with environmental regulations
• Be aware of departmental Material Safety Data Sheets (MSDS)
• Cross training of all duties within the department
• Perform other duties as assigned

Work Environment

Office environment. The role will be in an on a hybrid weekly schedule (3 days in office/2 days remote) once the person is fully trained.

#LI-Hybrid

3 - Associate / Professional / Individual Contributor / Team Lead

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.