Workers' Comp Claims Support Specialist

Emergent Holdings; Lansing (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

AF Group is seeking a detail-oriented Claims Customer Service Representative to support workers’ compensation claims across multiple jurisdictions. You will handle inquiries, verify statuses, and manage documentation within several claims systems while providing backup to intake and processing teams.

Requirements include a high school diploma or GED and an associate degree in insurance or related field. Strong communication, organization, and data-entry skills are essential for success.

Qualifications

• Education and experience in insurance claims processing.
• Strong customer service and telephone communication skills.
• Ability to work with multiple claims systems and documentation.

Responsibilities

• Support customer service for Enterprise claims teams and subrogation.
• Answer inquiries and verify claim status across jurisdictions.
• Process and route documents, update claim systems, and manage mail.
• Assist with training and provide procedural documentation.

Skills

Insurance claims processing

Customer service

Phone etiquette

Data entry

Document management

Multi-tasking

Researching information

Education

High School Diploma or GED

Associate's degree in insurance or related field

Tools

ACD telephone system

Claims systems

Document management system

Job description

AF Group is seeking a detail-oriented Claims Customer Service Representative to support workers’ compensation claims across multiple jurisdictions. You will handle inquiries, verify statuses, and manage documentation within several claims systems while providing backup to intake and processing teams.

Requirements include a high school diploma or GED and an associate degree in insurance or related field. Strong communication, organization, and data-entry skills are essential for success.