Hybrid Claims Lead: Improve Processing & Team

Placements24; Riverton (UT); Hybrid; USD 42,000 - 67,000; Full time

Benefits offered by this job

Competitive annual salary

Performance-based bonus structure

Comprehensive medical aid and pension

Leadership training and development

Hybrid work model

Company car allowance

Generous leave policy

Job summary

Placements24 seeks an experienced Claims Manager to oversee the claims department in a hybrid work setup based in Upington, ZA. Lead a team of claims assessors, shape processing strategies, and drive performance through KPIs while ensuring compliance and fair settlements.

The role requires a Bachelor's degree and at least 5 years of leadership in claims management, with strong knowledge of insurance products and regulations. Collaboration with underwriting, legal, and finance is essential.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 5 years in claims management with leadership experience.
• Extensive knowledge of insurance products and claims handling processes.
• Strong understanding of relevant legislation and regulatory requirements.

Responsibilities

• Lead, manage, and mentor the claims assessment team to ensure efficient handling.
• Oversee the entire claims process from reporting to settlement.
• Develop and implement strategies to improve processing speed and accuracy.
• Monitor KPIs for the claims department and take corrective actions.
• Ensure fair and accurate assessment and settlement of claims.
• Manage departmental budget and resources effectively.
• Collaborate with underwriting, legal, and finance for complex issues.
• Maintain up-to-date knowledge of insurance regulations and best practices.
• Handle escalated customer complaints and complex claims inquiries.
• Contribute to development and refinement of claims policies and procedures.

Skills

5+ years in claims leadership

Claims software

MS Office

Education

Bachelor's degree in Business Administration or Management

Tools

MS Office Suite

Claims management software

Job description

Placements24 seeks an experienced Claims Manager to oversee the claims department in a hybrid work setup based in Upington, ZA. Lead a team of claims assessors, shape processing strategies, and drive performance through KPIs while ensuring compliance and fair settlements.

The role requires a Bachelor's degree and at least 5 years of leadership in claims management, with strong knowledge of insurance products and regulations. Collaboration with underwriting, legal, and finance is essential.