Hybrid Claims Account Lead (Collections)

State of Ohio; North Carolina; Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Insurance

Paid time off and holidays

Leave for childbirth/adoption/foster

Job summary

The Ohio Attorney General's Office is seeking a Claims Account Representative 3 to join the Collections Enforcement Section. The role focuses on collecting delinquent taxes and debts owed to state and local entities, with hybrid in-person/remote work options and training requirements.

Ideal candidates have strong customer service skills, experience in collections, and proficiency in Microsoft Office. The job offers a comprehensive benefits package and opportunities in a state government setting.

Qualifications

• High school diploma and 3 years experience in collections or 24 months experience and12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

Responsibilities

• Acts as lead worker over lower-level Claims Account Representatives; trains and provides work direction daily.
• Collects delinquent taxes and/or monies owed to state agencies; handles contacts with general public, clients, accountants and attorneys to collect debts.
• Establishes/negotiates payment plans and ensures payment in full when possible.
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing and verifies debtor location using multiple methods.
• Maintains accounts on debt owed to state and local governments and reviews inventory daily.
• Maintains daily log sheet for supervisor; makes recommendations to supervisor on uncollectible accounts.

Skills

Customer Service

Customer Focus

Listening

Responsiveness

Verbal Communication

Confidentiality

Education

High school diploma

Associate degree in business, communications, English or related fields

Tools

Microsoft Office

Job description

The Ohio Attorney General's Office is seeking a Claims Account Representative 3 to join the Collections Enforcement Section. The role focuses on collecting delinquent taxes and debts owed to state and local entities, with hybrid in-person/remote work options and training requirements.

Ideal candidates have strong customer service skills, experience in collections, and proficiency in Microsoft Office. The job offers a comprehensive benefits package and opportunities in a state government setting.