Collections Supervisor

State of Ohio; Columbus (OH); Hybrid; USD 37,000 - 43,000; Full time

Job summary

The Ohio Attorney General's Office is seeking a Collections Supervisor for our Collections Enforcement Section in Columbus. This permanent, full-time role supports a hybrid in-person/remote schedule with HQ at 30 East Broad Street. Duties include supervising staff, monitoring performance, and coordinating with ITS on business tools.

Salary ranges from $27.00 to $31.00 per hour. Monday–Friday, 8:00am–5:00pm; exempt from union, with a strong focus on public service and team leadership.

Qualifications

• Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience.
• Previous supervisory or Team Lead experience.
• Proficient with Microsoft applications (Excel, Word and PowerPoint).

Responsibilities

• Supervises and trains assigned staff and conducts staff meetings.
• Performs monthly phone monitoring and reviews.
• Assists team members with difficult callers and accounts.
• Monitors workflow and helps with work distribution.
• Establishes procedures and performance goals.
• Prepares records and reports; coordinates with ITS for tool troubleshooting.

Skills

Supervisory experience

Microsoft Office proficiency

Education

Associate's degree in Business/Accounting or related area

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization

Attorney General

Work Location

30 East Broad Street Columbus, Ohio, 43215-3430 United States

Compensation

$27.00 per hour - $31.00 per hour

Schedule

Permanent - Full Time

Work Hours

Monday-Friday; 8:00am-5:00pm

Classified Indicator

Unclassified

Union

Exempt from union

Primary Job Skill

CUSTOM.PRIMARY.S KILL

This position is a repost. Individuals who applied to the original posting, 26000615/26-08-114, do not need to reapply in order to be considered.

Who We Are

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What You’ll Do

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The position will be headquartered at 30 East Broad Street, Columbus, Ohio.

The successful candidate will perform the following supervisory duties while fostering a team environment, which include, but are not limited to:

• Supervises and trains assigned staff.
• Conducts staff meetings.
• Performs monthly phone monitoring and reviews.
• Assists team members with difficult callers and/or accounts.
• Monitors team workflow and assists in work distribution.
• Establishes work procedures and employee performance goals.
• Evaluates record keeping policies and procedures and makes recommendations for improvements.
• Prepares records and reports.
• Works with Information Technology Services (ITS) to troubleshoot issues with business tools.
• Handles sensitive contact with the public.
• Handles varied public relations duties.Performs other duties as assigned.

Additional Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

AGO#: 26-08-114RP

Background Check Info

Selected candidate(s) will be subject to the following background checks:

• Criminal history
• Driving record
• Taxes
• Drug Test
• In addition, an Internet search may be conducted of publicly available and job‑related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & Optional Deferred Compensation Ohio Deferred Compensation

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience;
• Previous supervisory or Team Lead experience;
• Proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).
• Preferred Qualifications:
• Previous experience in a call center environment;
• Previous experience with reporting;
• Previous experience in a collections or legal environment.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.