Hybrid Child Support Specialist I

Adult Correction; North Carolina; Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services, Division of Social Services, seeks an Administrative Specialist I (S) to support Child Support Services as a Level 1 Representative. You will handle caller inquiries, assist with ACTS and participant website registration, and maintain confidentiality while guiding users through processes.

The role emphasizes strong customer service, basic policy knowledge, and documentation of interactions. A hybrid work option is available.

Qualifications

• Experience listening and responding to callers; clear communication in oral and written formats.
• Documented experience using office equipment and information systems to meet business needs.
• Proven ability to build effective working relationships to support teamwork and service delivery.
• Accurate and thorough in documenting caller information and following procedures.

Responsibilities

• Provide customer service by listening to callers and identifying informational needs about Child Support Services.
• Assist callers with ACTS inquiries and case information.
• Maintain courteous, professional demeanor with upset or challenging callers.
• Diffuse emotional situations with tact and diplomacy to ensure productive communication.
• Guide callers through required steps and system functions.
• Protect confidential information during interactions and documentation.
• Document call details and follow procedures for consistent service delivery.
• Share information on call patterns or issues to support team operations.
• Contribute to effective Child Support Services by completing tasks within guidelines.

Skills

Listening & communication

Documenting interactions

Professional demeanor

Tools

ACTS system

Office technology

Job description

The North Carolina Department of Health and Human Services, Division of Social Services, seeks an Administrative Specialist I (S) to support Child Support Services as a Level 1 Representative. You will handle caller inquiries, assist with ACTS and participant website registration, and maintain confidentiality while guiding users through processes.

The role emphasizes strong customer service, basic policy knowledge, and documentation of interactions. A hybrid work option is available.