Hybrid Child Support Case Coordinator

North Carolina Association of Official Court Reporters; North Carolina; Híbrido; USD 41.000 - 72.000; Jornada completa

Descripción de la vacante

The Level III Representative at North Carolina Department of Health and Human Services (CSS) provides frontline support to callers, interprets program policies, and ensures accurate case information in ACTS. The role requires handling sensitive data with discretion and coordinating with CSS offices across the state.

Hybrid work option, a fast-paced environment, and the opportunity to impact statewide child support operations are key aspects of this role.

Formación

• High school or GED diploma and five years of related administrative experience or an equivalent combination.
• Experience handling CSS calls and documenting case interactions.
• Experience using ACTS and SMI systems for data entry and tracking.

Responsabilidades

• Provide customer service to CSS callers and explain program policies.
• Maintain courteous, professional communication with callers including difficult interactions.
• Review and apply CSS manuals and policy updates during discussions.
• Update ACTS with current case information and notes.
• Generate ACTS documents and create agent worklists as needed.
• Trace and resolve missing or misapplied funds via the SMI system.

Conocimientos

CSS knowledge

ACTS data entry

Policy interpretation

Case documentation

Confidentiality

Educación

High school or GED

5 years admin experience

Herramientas

ACTS system

SMI system

Descripción del empleo

The Level III Representative at North Carolina Department of Health and Human Services (CSS) provides frontline support to callers, interprets program policies, and ensures accurate case information in ACTS. The role requires handling sensitive data with discretion and coordinating with CSS offices across the state.

Hybrid work option, a fast-paced environment, and the opportunity to impact statewide child support operations are key aspects of this role.