Hybrid Channel L2C Digital Architect

Hewlett Packard Enterprise Development LP; Spring (TX); Hybrid; USD 124,000 - 285,000; Full time

Benefits offered by this job

Health & Wellbeing

Development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise Development LP seeks a Channel L2C Digital Architect to own end-to-end L2C architecture across direct and channel motions in a hybrid work model based in Texas. You will shape the channel operating model, govern policy, and align digital design with business goals.

You will mentor a team of architects, collaborate with L2C leads and pillar teams, and ensure a coherent customer, partner, and seller experience.

Qualifications

• 10+ years in enterprise process architecture or related field.
• Experience with large-scale transformation and/or integration programs.
• Strong channel operations knowledge and channel ecosystem experience.
• Familiarity with core L2C enabling platforms (CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies.
• Previous experience in networking industry preferred.

Responsibilities

• E2E L2C Business Architecture Ownership: Define and govern the end-to-end L2C process and policy architecture.
• E2E L2C Digital Architecture Management: Mentor and guide a team of architects across discovery, design, build and test.
• Policy Rationalization Leadership: Lead inventory and rationalization of legacy L2C policies; frame tradeoffs and elevate decisions.
• Persona & Experience Direction: Define core personas and guide experience blueprints and journey maps.
• Digital & Process Alignment: Translate experience and policy intent into digital and process guardrails; surface system data implications early.
• Cross-Pillar Design Governance: Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads.
• Architectural Decision Support: Provide options, risks, and implications for governance forums; ensure consistency across artifacts.

Skills

Enterprise process architecture

Transformation programs

Operating model design

User experience design

Networking industry familiarity

CRM / CPQ / Order management knowledge

Tools

CRM

CPQ

Order management

Provisioning

Entitlements

Billing

Finance

Job description

Hewlett Packard Enterprise Development LP seeks a Channel L2C Digital Architect to own end-to-end L2C architecture across direct and channel motions in a hybrid work model based in Texas. You will shape the channel operating model, govern policy, and align digital design with business goals.

You will mentor a team of architects, collaborate with L2C leads and pillar teams, and ensure a coherent customer, partner, and seller experience.