Hybrid Lead, Case Management & Staff Development

Accord; Saint Paul (MN); Hybrid; USD 60,000 - 67,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

403b with employer match

PTO

8 paid holidays

Volunteer time

Tuition assistance

Mileage reimbursement

Hybrid work environment

Job summary

Accord in Saint Paul, MN, seeks a mission-driven Manager of Case Management to lead a team of 13-15 case managers, set standards, monitor performance, and drive high-quality, person-centered services.

This hybrid role requires two in-office days per week, community travel, and 90 days of on-site training. A Bachelor's degree and MN licensure are required, with at least two years of supervisory and waivered case management experience.

Qualifications

• Bachelor's Degree in Social Work, Human Services, Psychology, or related field.
• Social Workers must be licensed in Minnesota.
• Two or more years supervisory/leadership experience.
• Two or more years of waivered case management experience.
• Proficiency in Microsoft, Google, and care-related platforms.

Responsibilities

• Oversee case managers, set standards, monitor performance, and track progress toward goals.
• Coach and develop case managers in creating and achieving goals and benchmarks.
• Develop and implement productivity strategies and team improvements.
• Create and maintain retention and engagement systems to address direct report concerns.
• Serve as subject matter expert to ensure high-quality, compliant service delivery.
• Hire, review, and terminate direct reports according to standards.
• Plan, coordinate, and lead team meetings with engagement.
• Bill for and document services in a timely manner, ensuring accurate billing for direct reports.
• Manage budget and expenses and adhere to staffing and spending expectations.

Skills

Analytical skills

Communication skills

Leadership/Coaching

Team collaboration

Education

Bachelor's Degree in Social Work/Human Services/Psychology

Tools

Microsoft Office

Google Workspace

Care-related platforms

Job description

Accord in Saint Paul, MN, seeks a mission-driven Manager of Case Management to lead a team of 13-15 case managers, set standards, monitor performance, and drive high-quality, person-centered services.

This hybrid role requires two in-office days per week, community travel, and 90 days of on-site training. A Bachelor's degree and MN licensure are required, with at least two years of supervisory and waivered case management experience.