Hybrid Care Intake Manager - Support & Continuity

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Old Colony Elder Services (OCES) is expanding its coverage area and seeks a Covering Care Manager to provide immediate support when assigned Care Managers are unavailable. You will respond to calls, take follow-up actions, and document interventions while supporting multiple teams.

Ideal candidates have at least one year in human services, strong written and verbal skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of one year of experience in the human services field.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
• Take follow-up actions for uncovered caseloads when calls are received.
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately in the database.
• Participate in development, implementation, and ongoing review of participants' care plans.
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Possibility to complete home visits and related journal entries, as assigned.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Adaptability

Microsoft Office

Tools

Microsoft Office Suite

Job description

Old Colony Elder Services (OCES) is expanding its coverage area and seeks a Covering Care Manager to provide immediate support when assigned Care Managers are unavailable. You will respond to calls, take follow-up actions, and document interventions while supporting multiple teams.

Ideal candidates have at least one year in human services, strong written and verbal skills, and proficiency with Microsoft Office.