Home Care Intake Covering Manager

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Old Colony Elder Services (OCES) is expanding its coverage area and seeks a Covering Care Manager to provide immediate support when assigned Care Managers are unavailable. You will respond to calls, take follow-up actions, and document interventions while supporting multiple teams.

Ideal candidates have at least one year in human services, strong written and verbal skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of one year of experience in the human services field.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
• Take follow-up actions for uncovered caseloads when calls are received.
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately in the database.
• Participate in development, implementation, and ongoing review of participants' care plans.
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Possibility to complete home visits and related journal entries, as assigned.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Adaptability

Microsoft Office

Tools

Microsoft Office Suite

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible. Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults And Individuals With Disabilities By Providing Essential Information And services that promote healthy, safe living which positively impacts our community.

We are seeking a (Covering Care Manager) who will be responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities.

What you'll do:

• Respond to incoming call for the designated team and provide coverage for additional teams as needed
• Take all necessary follow-up actions for uncovered case loads when calls are received
• Handle high- priority or urgent calls when ongoing Care Managers are not available
• Document, all actions, communication, and interventions accurately within the appropriate database
• Participating in development, implementation, and ongoing review of participants care plan, as assigned
• Conduct ongoing calls to consumers according to departmental needs and direction
• Potential to complete home visits and related journal entries, as assigned
• Other duties as assigned

What you'll bring:

• Your passion for helping others and desire to make a difference.
• Adaptability to be able to change as the needs of consumers or/ programs change.
• Minimum of one year of experience in the human services field.
• Minimum of one year experience in the human services field in lieu of bachelor's degree with the ability to obtain a waiver from Executive Office of Aging Independence (AGE).
• Excellent written and verbal skills. Excellent computer skills.
• Proficient with Microsoft Office Suite or related software.

What you'll get:

• The ability to work with an enthusiastic team of like-minded individuals. Opportunity to develop professionally in your chosen career. Great work/life balance: 35-hour work week with some flexiblity; standard M-F workweek; hybrid work environment (home, office, and home visits). Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.