Hybrid Care Coordination & Scheduling Specialist

Reserve Care; Cleveland (OH); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Total Rewards Package

Tuition Assistance

Job summary

Reserve Care in Cleveland, OH is seeking a Coordinator & Scheduler of Medical Services for a hybrid, full-time role. You will coordinate services for the Western Reserve Navigator program, triage calls, refer to hospice, and manage care workflows.

Applicants should have 3+ years in healthcare, be proficient with MS Office, and possess strong communication and multitasking skills. The role supports administration, patient records, and reporting.

Qualifications

• Minimum three years' experience, preferably in a healthcare environment.
• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Self-motivated and able to work independently and with others.
• Proficient in MS Office tools (Word, Excel, PowerPoint, Access, Outlook).

Responsibilities

• Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.
• Screen calls to determine medical and psychosocial needs and ensure calls are appropriately triaged.
• Facilitate referrals to hospice level of care when necessary.
• Coordination of care within agency, between transdisciplinary team members and with external partners.
• Educate allied health providers and referral sources on program components and available support services.
• Oversee operational workflow by scheduling all staff to support efficiency, productivity and patient satisfaction.
• Monitor and maintain referral practice and procedures in order to ensure timely response to request for services.
• Provide support for management to direct operations and assist in the development and implementation of practices and procedures.
• Obtain, compile and maintain medical files on each admission. Ensure proper daily documentation in EMR and maintain hard copy of required documents.
• Generate, maintain and submit weekly, monthly, quarterly and annual reports to supervisor and clinical staff.
• Coordinate admissions and discharges. Investigate and manage service failures and provide service recovery and escape issues as needed.
• Verify payor source or refer to Patient Financial Advocate to optimize reimbursement for services.
• Manage and maintain medical equipment for clinical staff.
• Communicate after-hours activity with appropriate Western Reserve Navigator staff to enhance continuity of care.
• Prepare materials for team and staff meetings and provide meaningful input.
• Facilitate Western Reserve Navigator program correspondence, surveys and mailings.
• Assist with various administrative duties as assigned.

Skills

Communication skills

Multitasking

Critical thinking

Tools

Microsoft Word

Excel

PowerPoint

Access

Outlook

Job description

Reserve Care in Cleveland, OH is seeking a Coordinator & Scheduler of Medical Services for a hybrid, full-time role. You will coordinate services for the Western Reserve Navigator program, triage calls, refer to hospice, and manage care workflows.

Applicants should have 3+ years in healthcare, be proficient with MS Office, and possess strong communication and multitasking skills. The role supports administration, patient records, and reporting.