Hybrid Call Center Data & Analytics Lead

Forest Lawn Memorial Parks and Mortuaries; Glendale (CA); Hybrid; USD 100,000 - 135,000; Full time

Job summary

A leading memorial services provider in Glendale is seeking a Call Center Business Analyst to enhance operations in a hybrid environment. Responsibilities include analyzing call data, supporting customer interactions, and managing technology solutions. The ideal candidate has strong experience in customer support, with a focus on data analysis and technical troubleshooting. Competitive benefits offered.

Qualifications

• 5+ years of progressive business experience in a call center environment.
• Experience with customer support operations.
• Strong knowledge of SaaS and networking concepts.

Responsibilities

• Provide technical and administrative support for call center operations.
• Analyze call data and work with stakeholders to improve efficiency.
• Manage technology vendors and troubleshoot related issues.

Skills

Data analysis

Customer support operations

Strong verbal communication

Problem-solving

Technical troubleshooting

Education

Associate's Degree in a data, math or technology-related field

Bachelor's Degree (preferred)

Tools

Salesforce

8x8

CRM systems

Job description

A leading memorial services provider in Glendale is seeking a Call Center Business Analyst to enhance operations in a hybrid environment. Responsibilities include analyzing call data, supporting customer interactions, and managing technology solutions. The ideal candidate has strong experience in customer support, with a focus on data analysis and technical troubleshooting. Competitive benefits offered.