Hybrid Data Analyst - Call Center Insights & Reporting

AAA; United States; Híbrido; USD 75.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(K) matching

Tuition assistance

Paid time off

Parental leave

Wellness programs

Employee discounts

Descripción de la vacante

Auto Club Enterprises is seeking a Data Analyst for our Call Center with a hybrid schedule (3 days onsite, 2 days remote) in the United States. You will design, build, and maintain dashboards and reports to measure KPIs such as Service Quality, Growth, Turnover, Efficiency, and Accuracy, and analyze Salesforce and Genesys Cloud data from Snowflake to support decisions.

The role requires strong SQL, Python, Tableau, and Salesforce/Genesys Cloud experience, plus effective communication with

Formación

• Bachelor’s degree in a quantitative or technical field or equivalent experience.
• Excellent written and verbal communication to convey complex findings to stakeholders.
• Proficient in SQL and relational databases to query and analyze data.
• Experience with data validation and data manipulation.

Responsabilidades

• Design, build, and maintain reporting that measures KPIs like Service Quality, Growth, Turnover, Efficiency, and Accuracy.
• Develop internal performance and financial reports, including expense tracking and incentive program analysis.
• Perform ad hoc data analysis across Snowflake, AWS, SQL, Python, and Tableau.
• Identify trends, root causes, and present data-driven solutions to stakeholders.
• Document data processes, workflows, and reporting logic for production support.
• Create and maintain data flow models to support ETL processes and data pipelines.
• Retrieve and analyze Salesforce and Genesys Cloud data from Snowflake to support reporting and decision-making.

Conocimientos

SQL

Python

Data analysis

Communication

Educación

Bachelor's degree in quantitative/technical field

Herramientas

Snowflake

AWS

Tableau

Salesforce

Genesys Cloud

Descripción del empleo

Auto Club Enterprises is seeking a Data Analyst for our Call Center with a hybrid schedule (3 days onsite, 2 days remote) in the United States. You will design, build, and maintain dashboards and reports to measure KPIs such as Service Quality, Growth, Turnover, Efficiency, and Accuracy, and analyze Salesforce and Genesys Cloud data from Snowflake to support decisions.

The role requires strong SQL, Python, Tableau, and Salesforce/Genesys Cloud experience, plus effective communication with