Hybrid Call Center Agent — Member Care Champion

Hanscom Federal Credit Union; Littleton (MA); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Hybrid work schedule

Annual bonus program

Job summary

Hanscom Federal Credit Union is seeking a Call Center Agent in Massachusetts to deliver exceptional member service. You will join a dynamic team focused on helping members with timely, accurate assistance and build trust through effective communication.

The role requires 1–2 years of relevant experience and a high school diploma or equivalent, with a flexible hybrid schedule and opportunities for growth within the organization.

Qualifications

• 1-2 years of similar or related experience, including preparatory experience.

Responsibilities

• Meet incoming member contact metrics and standards with high quality and consistent service established by the company.
• Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Take ownership of member concerns and resolve member issues at first point of contact.
• Responsible for achievement of personal performance productivity targets.
• Understand all member support functions including account maintenance, remote loan application processing and transaction processing.
• Identify products and services that might be beneficial to members and provide information on these and their value.
• Learn, adapt, and navigate new innovative technologies.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Relationship building

Education

High school diploma or equivalent

Job description

Hanscom Federal Credit Union is seeking a Call Center Agent in Massachusetts to deliver exceptional member service. You will join a dynamic team focused on helping members with timely, accurate assistance and build trust through effective communication.

The role requires 1–2 years of relevant experience and a high school diploma or equivalent, with a flexible hybrid schedule and opportunities for growth within the organization.