Hybrid Leader, Business Member Support & Servicing

Golden-1-Credit-Union; Manlove (CA); Hybrid; USD 94,000 - 95,000; Full time

Job summary

Golden 1 Credit Union seeks a Supervisor - Business Member Support Servicing to lead the Business Member Support Center. This exempt role manages the BMS team, drives member-centric service, and partners with leadership to advance operational excellence in business account and loan servicing.

You will mentor staff, optimize workflows, oversee risk controls, and promote continuous improvement while ensuring exceptional support for business members in a hybrid Sacramento setting.

Qualifications

• Bachelor's degree preferred; directly related experience may be considered in lieu of education.
• 6+ years of progressive leadership roles required.
• Business Banking Account and Loan Servicing experience within a financial institution; leadership and team management experience required.
• Proven track record of navigating complex challenges, inspiring high performance, and driving sustainable success.

Responsibilities

• Promote a culture of member excellence, teamwork, and continuous improvement within the BMS team.
• Supervise the Business Member Support Team to align with corporate objectives.
• Oversee day-to-day operations, assign tasks, manage workflows, and ensure timely document review, including disciplinary actions and training.
• Implement innovative initiatives to enhance efficiency, accuracy, and effectiveness in serving Business members.
• Conduct risk analysis and mitigation strategies.
• Monitor and evaluate team performance metrics and provide feedback and coaching.
• Focus on seamless onboarding for new Golden 1 Business members and ensure high service standards.
• Support department management with strategic planning, goal setting, and performance evaluation.
• Foster collaboration across departments and promote professional growth within the team.

Skills

Leadership

Team management

Business banking

Loan servicing

Education

Bachelor's degree in business

Job description

Golden 1 Credit Union seeks a Supervisor - Business Member Support Servicing to lead the Business Member Support Center. This exempt role manages the BMS team, drives member-centric service, and partners with leadership to advance operational excellence in business account and loan servicing.

You will mentor staff, optimize workflows, oversee risk controls, and promote continuous improvement while ensuring exceptional support for business members in a hybrid Sacramento setting.