Branch Business Member Experience Specialist

Golden 1; San Jose (CA); Hybrid; USD 60,000 - 69,000; Full time

Job summary

Golden 1 Credit Union is seeking a Branch Business Member Support Specialist in San Jose to serve as the main resource for business members, handling inquiries, account servicing, loan processing, and escalations.

You will assist business members with online banking, ACH setups, and financial products while collaborating with internal teams to deliver tailored solutions and ensure compliance and operational excellence.

Qualifications

• Bachelor’s degree in banking or equivalent work/education experience.
• 2+ years in banking or customer relationship roles.
• 1+ years as Member Service Specialist II or related role preferred.

Responsibilities

• Serve as the main resource for business members, handling inquiries, account servicing, loan processing, and escalations.
• Assist business members with online banking, ACH setups, credit solutions, and financial products.
• Conduct proactive outreach to new business members to enhance engagement and foster lasting relationships.
• Process commercial loan servicing requests, including payment corrections, amortizations, and payoff calculations.
• Collaborate with internal teams to provide comprehensive financial solutions.
• Provide consultation on business deposit accounts, lending options, and digital services.
• Maintain proficiency in Golden 1 products, services, policies, and compliance regulations.
• Approve financial transactions and mentor junior team members.

Skills

Relationship building

Customer service

Banking knowledge

Compliance awareness

Education

Bachelor’s Degree or equivalent banking experience

Tools

Online banking platforms

ACH setups

Loan processing software

Job description

Job Title:Branch Business Member Support Specialist
Status:Non-exempt
Reports to: Associate Branch Manager
Department: San Jose Branch
Job Code:11886
Pay Range: $28.94 - $33.00 Hourly
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a relationship-focused financial professional who is passionate about helping business members succeed. You combine strong business banking knowledge with exceptional service skills, providing tailored solutions for deposits, lending, and digital banking needs. You are proactive, detail-oriented, and collaborative, building trusted relationships while ensuring compliance, accuracy, and operational excellence. Whether supporting business accounts or assisting with branch operations, you thrive in a fast-paced environment and are committed to delivering an outstanding member experience.

WHAT YOU'LL DO:

• Serve as the main resource for business members, handling inquiries, account servicing, loan processing, and escalations.
• Assist business members with online banking, ACH setups, credit solutions, and financial products tailored to their needs.
• Conduct proactive outreach to new business members to enhance engagement and foster lasting relationships.
• Process commercial loan servicing requests, including payment corrections, amortizations, and payoff calculations.
• Collaborate with internal teams (lending, treasury management, account servicing) to provide comprehensive financial solutions.
• Provide consultation on business deposit accounts, lending options, and digital services, ensuring members are enrolled in the appropriate channels.
• Effectively navigate software applications while maintaining accuracy and compliance with state and federal regulations.
• Identify fraudulent activity and escalate issues in accordance with established protocols.
• When not assisting business accounts, fulfill MSS III duties, including consumer transaction processing, financial advising, loan applications, account openings, and platform operations.
• Maintain proficiency in Golden 1 products, services, policies, and compliance regulations.
• Approve financial transactions and signature cards within authorized limits.
• Mentor and coach junior team members to promote a strong service culture.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree or equivalent work or educational experience in banking, preferably servicing business and commercial loans preferred
• 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role required
• 1+ years as a Member Service Specialist II, teller role or business product banking role at Golden 1 or another financial institution preferred

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2009

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.