Hybrid Billing Specialist, SaaS Subscriptions

Sage; Lawrenceville (GA); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive bonuses

Health, dental, vision

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Wellness program

Job summary

Sage in Lawrenceville, GA seeks a Billing Specialist to join the SaaS Order Operations team supporting Sage Intacct - our fastest-growing software product. You’ll process accurate and timely invoices, credit memos, and billing adjustments in a high-value, subscription-based environment.

The role requires 3+ years of precedent in recurring revenue invoicing, strong attention to detail, and proficiency with Salesforce and Sage Intacct.

Qualifications

• At least 3 years of experience processing high-value, complex B2B invoices in a recurring revenue or subscription-based environment—ideally in tech, SaaS, or software.
• Proven success working in high-volume billing operations (:30–50 invoices and credit memos per day).
• Strong working knowledge and proficiency with Salesforce.
• Hands‑on experience with financial systems such as Sage Intacct, NetSuite, or similar software.
• Understanding of revenue schedules and how billing activity supports accurate revenue recognition.
• Intermediate proficiency with Excel (pivot tables, VLOOKUPs, basic macros).
• An eye for detail—you’re known for consistently catching errors and double‑checking your work before they impact customers or reporting.
• Able to work independently while also collaborating effectively with others.
• Communicates clearly and concisely—especially over email.
• Experience in resolving invoice-related questions from customers and internal teams.
• Effectively working within defined SLAs and able to prioritize work to meet deadlines.
• A degree or background in accounting

Responsibilities

• Manage daily billing operations for Sage Intacct’s customer base: processing ~150 invoices per week for new subscriptions, renewals, add-ons, and usage-based services
• Issue ~75–100 credit memos per week, applying changes for proration, downgrades, cancellations, or corrections
• Review generated sales orders in Sage Intacct to ensure alignment with invoicing terms, billing schedules, and revenue recognition policies
• Work directly in Salesforce and Sage Intacct to generate and adjust invoices, apply credits, and track order change
• Maintain and adjust revenue schedules in accordance with contract terms, ensuring accurate monthly revenue recognition
• Identify and resolve discrepancies, working with Sales, Finance, and Collections teams to investigate and respond to invoice-related inquiries
• Uphold internal controls and ensure compliance with company billing policies and audit requirements
• Meet daily and weekly SLAs across invoice and credit processing queues
• Support monthly close activities by validating and reconciling billing data

Skills

Billing proficiency

High-volume invoicing

Attention to detail

Independent work

Team collaboration

Email communication

Education

Accounting degree or equivalent

Tools

Salesforce

Sage Intacct

NetSuite

Excel

Job description

Sage in Lawrenceville, GA seeks a Billing Specialist to join the SaaS Order Operations team supporting Sage Intacct - our fastest-growing software product. You’ll process accurate and timely invoices, credit memos, and billing adjustments in a high-value, subscription-based environment.

The role requires 3+ years of precedent in recurring revenue invoicing, strong attention to detail, and proficiency with Salesforce and Sage Intacct.