Hybrid Billing Specialist: Revenue Cycle Pro

Cherry Health; Grand Rapids (MI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

4 weeks paid time off

Paid holidays

403(b) employer match

Pet Insurance

Employee Assistance Program

Job summary

Cherry Health in Grand Rapids, MI seeks a Billing Specialist to support revenue cycle operations, including billing, claim submission, and denial resolution for behavioral health services. This full-time hybrid role requires collaboration with billing and clinical teams to ensure timely reimbursement and accurate records.

The position emphasizes posting payments, responding to inquiries, managing outstanding AR, and mentoring the team while maintaining confidentiality in a compliant environment.

Qualifications

• Healthcare billing knowledge with Medicaid/Medicare and commercial payer rules.
• Experience in accounts receivable, payment posting and reconciliation.
• Familiarity with denials management and claims resubmission.

Responsibilities

• Post payments from all sources and maintain patient financial records.
• Respond to billing inquiries and manage accounts receivable.
• Process payer rejections and ensure timely reimbursements.
• Educate front-end staff on payer requirements and updates.
• Research payer updates and communicate findings to leadership.
• Discuss bills with patients by phone, mail or in person.
• Utilize collection agencies per policy and assist annual MDHHS reporting.
• Mentor team members and maintain a collaborative work environment.

Skills

Medical billing knowledge

Accounts receivable management

Payer denials management

EHR proficiency

Communication skills

Time management

Confidentiality

Education

High school diploma or GED

Medical billing certification (CPB/CH-CBCS/RHIA/CMRS)

Experience in health care billing

Tools

EHR systems

Practice management systems

Billing software

Job description

Cherry Health in Grand Rapids, MI seeks a Billing Specialist to support revenue cycle operations, including billing, claim submission, and denial resolution for behavioral health services. This full-time hybrid role requires collaboration with billing and clinical teams to ensure timely reimbursement and accurate records.

The position emphasizes posting payments, responding to inquiries, managing outstanding AR, and mentoring the team while maintaining confidentiality in a compliant environment.