Hybrid Billing Specialist - Reimbursement & Denials

Cherry Health (Cherry Street Services) DBA; Grand Rapids (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cherry Health in Grand Rapids, MI, is seeking a Billing Specialist to support revenue cycle operations for behavioral health services. You will post payments, handle denials, and ensure accurate patient financial records while coordinating with billing and clinical teams.

This full-time, hybrid role requires knowledge of payer rules, EHR/billing software, and strong communication with payers and patients. Two years’ healthcare billing experience preferred, with relevant certifications welcomed.

Qualifications

• High school graduate or GED required.
• Certification from a certifying body dependent on assigned specialty required. Examples: CPB, CH-CBCS, RHIA, RHIT, CMRS.
• At least two years’ experience as a biller in a health care setting preferred or equivalent combination of education and experience.

Responsibilities

• Review and post payments from all insurance, client, and third-party funding sources to ensure accurate patient financial records are maintained.
• Responds to billing and collection inquiries in a timely manner.
• Regularly work outstanding accounts receivable effectively and efficiently to meet accounts receivable management expectations.
• Process payer rejections and outstanding claims timely to ensure maximum reimbursement is received.
• Communicate and educate payer requirements and changes to front-end staff of your assigned locations.
• Research payer updates and requirements as needed and communicate with leadership on findings.
• Communicate tactfully with patients regarding bills by telephone, mail, and in person.
• Utilize the collection agency as stated in Agency policy.
• Assist and maintain reconciliation for annual cost reporting required by the Michigan Department of Health and Human Services (MDHHS).
• Post insurance and patient payments as needed.
• Serve as a mentor and role model by providing guidance, support, and training to team members.

Skills

Medical billing

Payer rules

Denials management

EHR / practice management

Communication skills

Education

High school diploma or GED

CPB / CH-CBCS / RHIA / RHIT / CMRS

Tools

Billing software

Electronic Health Records (EHR)

Job description

Cherry Health in Grand Rapids, MI, is seeking a Billing Specialist to support revenue cycle operations for behavioral health services. You will post payments, handle denials, and ensure accurate patient financial records while coordinating with billing and clinical teams.

This full-time, hybrid role requires knowledge of payer rules, EHR/billing software, and strong communication with payers and patients. Two years’ healthcare billing experience preferred, with relevant certifications welcomed.