Hybrid Billing Specialist - Precision Invoices & Client Care

Troutman Pepper Locke LLP; Charlotte (NC); Hybrid; USD 50,000 - 85,000; Full time

Job summary

Troutman Pepper Locke LLP is seeking a Billing Specialist to manage client invoicing, prebills and final bills, and respond to billing inquiries. The role requires accuracy in time and disbursement transfers, maintaining client addresses, and ensuring deadlines are met.

The position involves working with attorneys and staff, monitoring approvals, and using Excel for billing statistics. Prior Aderant/CMS experience is highly preferred, with a focus on timely, professional service.

Qualifications

• College degree preferred; or any equivalent combination of training, education and experience.
• Minimum of three (3) years of Law Firm Billing experience.
• Previous Aderant/CMS experience strongly preferred.

Responsibilities

• Edit prebills to make time and disbursement transfers, time splits, on account transfers, time adjustments and disbursement adjustments.
• Print, sort, and distribute prebills to billing attorneys. Print drafts and/or finals of computerized invoices and forward to attorneys for further edits.
• Maintain client billing addresses, ensuring information is accurate and current.
• Enter any exemption for billing necessary by the billing cutoff date and maintain status through month-end.
• Monitor and manage several levels of approvals for write-offs and monthly exemptions for billing.
• Enter alternate rates in computer system accurately and efficiently.
• Provide attorneys and legal support staff with requested billing statistics, using and formatting Excel spreadsheets, as needed.
• Effectively manage communication with attorney to ensure billing deadline is met.
• Submit, process and track invoices as well as resolve billing issues via electronic and web-based billing.
• Effectively communicate during monthly check in meetings with billing manager to provide updates on the status of timekeepers’ Work in Progress and troubleshoot if necessary.
• Identify and respond to internal and external client inquiries in a timely manner and seek feedback/follow-up as appropriate.

Skills

Communication

Customer service

Microsoft Word

Microsoft Excel

Multitasking

Independent work

Education

College degree preferred

3+ years law firm billing experience

Tools

Aderant CMS

Billing software

Job description

Troutman Pepper Locke LLP is seeking a Billing Specialist to manage client invoicing, prebills and final bills, and respond to billing inquiries. The role requires accuracy in time and disbursement transfers, maintaining client addresses, and ensuring deadlines are met.

The position involves working with attorneys and staff, monitoring approvals, and using Excel for billing statistics. Prior Aderant/CMS experience is highly preferred, with a focus on timely, professional service.