Hybrid Billing Specialist: Invoicing & Disputes

Veritiv Corporation

Jacksonville (FL)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Veritiv offers a hybrid role based out of Jacksonville focused on credit operations, billing adjustments, and dispute resolution. You will handle credit and debit memo entries, exception billing, and related verifications to support accurate customer invoicing.

The role requires 1–3 years of experience, strong communication, and proficiency with Oracle Cloud and related systems. Collaboration across AR, sales, and warehouse teams is essential, with a path for professional development and

Qualifications

Bachelor's degree preferred and 1–3 years related experience.
Excellent verbal and written communication and diplomacy.
Proficient with Microsoft Office.
Ability to manage multiple tasks in a deadline-driven environment.

Responsibilities

Address the more common variety of scenarios encountered that causes billing exceptions/ errors.
Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
Follow established approval matrix for processing credit memos.
Research and gather supporting documentation for all assigned customer disputes.
Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
Identify scenario(s) encountered that cause customer disputes with assistance.
Take appropriate action regarding impact to Sales Reps’ commission with assistance.
Reconcile customer payment in Accounts Receivable system to validate the dispute application.