Hybrid Bilingual Spanish Reservations Pro

BEAVER RUN RENTAL HOLDINGS LLC; Breckenridge (CO); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Employee ski pass purchasing program

Hotel + Dining discounts

Paid Time Off

Health Insurance

Job summary

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a bilingual Spanish/English Reservations Agent to join our hospitality team. You will handle inquiries, provide accurate resort information, and guide guests through the booking process.

The role emphasizes customer service, active upselling of upgrades and packages, and collaborating with Front Office, Revenue Management, and other departments to ensure seamless guest experiences.

Qualifications

• High school diploma or equivalent.
• Proficiency in written and spoken English.
• Proficiency in written and spoken Spanish.
• 1+ years hotel/resort reservations experience preferred.
• 1+ years customer service experience preferred.
• Proficiency with Microsoft Office.
• Experience with reservations software preferred.

Responsibilities

• Provide exceptional guest service in both Spanish and English by assisting callers and online inquiries with accommodations, resort amenities, activities, policies, and local information.
• Guide guests through the reservation process, accurately entering, modifying, and confirming bookings within resort reservation systems.
• Utilize consultative sales techniques to maximize occupancy and revenue by promoting room upgrades, packages, amenities, and ancillary products.
• Respond promptly to high volumes of calls, emails, chats, and other guest communications while maintaining service standards.
• Collaborate with Front Office, Revenue Management, Sales, Housekeeping, and other departments to ensure accurate information and seamless guest experiences.

Skills

English proficiency

Spanish proficiency

Customer service

MS Office

Education

High school diploma

Tools

Reservations software

Job description

Beaver Run Resort & Conference Center in Breckenridge, CO seeks a bilingual Spanish/English Reservations Agent to join our hospitality team. You will handle inquiries, provide accurate resort information, and guide guests through the booking process.

The role emphasizes customer service, active upselling of upgrades and packages, and collaborating with Front Office, Revenue Management, and other departments to ensure seamless guest experiences.