Bilingual Reservations Specialist – Spanish & English

Camelback Resort; Pocono Township (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary access to Camelbeach

Ski passes

Paid training

Referral bonuses

Competitive wages

Next day pay

Tuition reimbursement

Vacation PTO

Job summary

Camelback Resorts in Pocono Township, PA seeks a fully bilingual Reservations Agent (Spanish and English) to provide guest-focused service in person. You will handle inquiries about rooms, ski, waterpark, dining, and resort activities, and help convert questions into bookings.

This role requires excellent communication, attention to detail, and the ability to multi-task in a high-volume environment. Compensation includes paid training, season perks, and opportunities for advancement; in-person,

Qualifications

• Must be at least 18 years old.
• Fully bilingual in Spanish and English (spoken and written).
• Previous customer service, hospitality, sales, or call center experience preferred.

Responsibilities

• Accept and service all incoming inquiries related to room reservations, ski/mountain, waterpark, dining, and other resort services.
• Provide a customized reservation and customer service experience, using the 4 Keys, to those booking, modifying, or canceling activity reservations.
• Provide detailed information on resort rooms, activities, amenities, and rate packages.
• Offer customized room packages, follow reservation policies, and offer alternate dates for sold-out periods.
• Up-sell according to established guidelines to maximize resort revenue.
• Follow yield management strategies to contribute to optimal revenue.
• Manage multiple media simultaneously – phone, email, reservation system, chat, PMS, website.
• Provide a detailed explanation of guest special requests and cross-reference with other reservations to ensure departments execute guest needs accurately.
• Process cancellations, revisions, and advance deposits; post deposits to guest reservations.
• Balance shift audit and run necessary reports to capture data, deposits, and 3rd party reservations.

Skills

Fully bilingual in Spanish and English

Customer service experience

Job description

Camelback Resorts in Pocono Township, PA seeks a fully bilingual Reservations Agent (Spanish and English) to provide guest-focused service in person. You will handle inquiries about rooms, ski, waterpark, dining, and resort activities, and help convert questions into bookings.

This role requires excellent communication, attention to detail, and the ability to multi-task in a high-volume environment. Compensation includes paid training, season perks, and opportunities for advancement; in-person,