Hybrid Bilingual Customer Experience Specialist

Keystone Science School; Keystone (CO); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid work options

Outdoor retailer discounts

Discounted ski pass opportunities

Paid time off including holidays

Job summary

Keystone Science School is seeking a Bilingual Customer Experience Specialist to greet families, guide program logistics, and handle registrations in a dynamic setting. You will answer questions in Spanish and English, process payments, and support communications with clarity and professionalism.

The role blends customer service with administrative oversight, including data entry, store support, and outreach, with hybrid work options and a focus on positive participant experiences.

Qualifications

• 1+ years of professional customer service experience.
• Bilingual in Spanish and English with clear communication.
• Pass a comprehensive background check.
• Professional phone and email etiquette.

Responsibilities

• Serve as the primary contact for families via phone, email, and in-person interactions.
• Manage participant registration and payment processing; track balances.
• Coordinate check-in/check-out and program logistics.
• Maintain forms, documents and data in systems; assist with store and outreach.

Skills

Spanish

English

Education

High School Diploma or GED

Tools

Microsoft Office 365

Google Suite

Asana

Slack

Donor DB

Job description

Keystone Science School is seeking a Bilingual Customer Experience Specialist to greet families, guide program logistics, and handle registrations in a dynamic setting. You will answer questions in Spanish and English, process payments, and support communications with clarity and professionalism.

The role blends customer service with administrative oversight, including data entry, store support, and outreach, with hybrid work options and a focus on positive participant experiences.