Hybrid Benefits Client Manager

EPIC Brokers; Duluth (MN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous Paid Time off

Paid holidays

401(k) matching

Medical insurance

Job summary

EPIC Brokers is seeking a Client Manager in Duluth, GA to be the primary day-to-day contact for employee benefits clients, delivering outstanding service and support throughout the client lifecycle.

You will partner with Client Executives, carriers, and internal teams to manage enrollment, COBRA, billing, compliance, and benefits programs, while maintaining accurate CRM data and staying current on market changes.

Qualifications

• High school diploma required; some college coursework preferred.
• Minimum of 2 years of employee benefits account management experience with a brokerage, consulting firm, insurance carrier, TPA, or related organization.
• Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.
• Valid driver's license.
• Experience using agency management systems, HR portals, and related technology platforms.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and build trusted relationships.
• Coordinate and support open enrollment meetings, including preparation of employee communication materials.
• Complete COBRA paperwork for new group implementations and renewals.
• Maintain accurate client and benefits plan information within EPIC's CRM system.
• Resolve enrollment, eligibility, and basic claims issues while coordinating escalated claims with the claims department.
• Stay current on industry developments, market trends, product offerings, legislation, and technology advancements.

Skills

Client service

Relationship building

Organization

Communication skills

Time management

Education

High school diploma

Some college coursework

Tools

MS Office

Agency management systems

Job description

EPIC Brokers is seeking a Client Manager in Duluth, GA to be the primary day-to-day contact for employee benefits clients, delivering outstanding service and support throughout the client lifecycle.

You will partner with Client Executives, carriers, and internal teams to manage enrollment, COBRA, billing, compliance, and benefits programs, while maintaining accurate CRM data and staying current on market changes.