Client Benefits Manager — Hybrid (Duluth)

Epic-Insurance-Brokers-; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

PTO for salaried/exempt employees

12 company-observed holidays

401(k) matching

Medical, dental, vision insurance

Wellness & employee assistance

Job summary

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking a Client Manager to be the primary contact for employee benefits clients. You will deliver exceptional service, navigate enrollment, billing, and compliance, and collaborate with Client Executives and carriers.

The role requires at least 2 years in benefits account management, a Life & Health license (GA/IN or be able to obtain within 60 days), and proficiency with MS Office and agency systems. Hybrid in-office work three days a week.

Qualifications

• High school diploma required; some college coursework preferred.
• Minimum of 2 years of employee benefits account management experience with a brokerage, consulting firm, insurance carrier, TPA, or related organization.
• Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.

Responsibilities

• Serve as the primary day-to-day contact for assigned clients and build strong, trusted relationships.
• Partner with clients, Client Executives, and internal teams to execute comprehensive service plans.
• Coordinate and support open enrollment meetings, including preparation of employee communication materials.
• Complete COBRA paperwork for new group implementations and renewals.
• Maintain ongoing client communication regarding benefit trends, legislative changes, and regulatory updates.
• Collaborate with compliance specialists and Client Executives to support government reporting requirements and compliance initiatives.
• Maintain accurate client and benefits plan information within EPIC's CRM system.
• Resolve enrollment, eligibility, and basic claims issues while coordinating escalated claims with the claims department.

Skills

MS Office

Organization

Time management

Communication

Agency management systems

HR portals

Education

High school diploma

Tools

Agency management systems

HR portals

Job description

EPIC Insurance Brokers & Consultants in Duluth, GA is seeking a Client Manager to be the primary contact for employee benefits clients. You will deliver exceptional service, navigate enrollment, billing, and compliance, and collaborate with Client Executives and carriers.

The role requires at least 2 years in benefits account management, a Life & Health license (GA/IN or be able to obtain within 60 days), and proficiency with MS Office and agency systems. Hybrid in-office work three days a week.