Hybrid Benefits Account Manager: Strategy & Service

Henderson Brothers, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Henderson Brothers, Inc. is seeking an Account Manager in a hybrid role to deliver heroic service and manage a book of business focused on health and welfare initiatives.

You will be the day-to-day contact for clients, coordinating with Senior Consultants and vendors to meet and exceed expectations. Responsibilities include proactive account management, developing client strategic plans, and creating concise client communications.

Qualifications

• Minimum 1 year of employee benefits account management or HR experience with a focus on employee benefits.
• Life, Accident, and Health license preferred.
• CEBS, GBA, PHR, or SHRM-CP/SCP designation preferred.
• Bachelor’s degree preferred for advancement.

Responsibilities

• Manage ongoing service needs of client accounts proactively and effectively.
• Create high-quality and timely client deliverables.
• Co-develop and manage client strategic plans and initiatives (health and welfare planning, data analytics, voluntary programs).
• Lead program and vendor implementations and ongoing management.
• Develop clear communication materials for clients.
• Research and resolve escalated client issues or questions.
• Expand knowledge of benefit plans and regulatory compliance through meetings and training.

Skills

Problem Solving

Effective Communication

Organization

Priority Setting

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Epic

Applied Solutions

Job description

Henderson Brothers, Inc. is seeking an Account Manager in a hybrid role to deliver heroic service and manage a book of business focused on health and welfare initiatives.

You will be the day-to-day contact for clients, coordinating with Senior Consultants and vendors to meet and exceed expectations. Responsibilities include proactive account management, developing client strategic plans, and creating concise client communications.