Hybrid Behavioral Health Access & Crisis Services Manager

Milwaukee-County; Milwaukee (WI); Hybrid; USD 79,000 - 119,000; Full time

Job summary

Milwaukee County seeks an Integrated Services Manager to direct the clinical, crisis, and intake functions of the Community Access to Recovery Services (CARS) department, overseeing staff, contracts, and compliance across multiple programs.

The role requires strong leadership, policy knowledge, and data-driven oversight to ensure timely access to care and quality service delivery. Hybrid schedule with in-person and remote work options, plus travel between facilities.

Qualifications

• Current Wisconsin residency upon application required.
• Valid Wisconsin driver's license and insured vehicle.
• Five (5) years+ in mental health or substance use service delivery.
• Three (3) years+ in supervisory/clinical supervision roles.
• Proficient with EHR/Avatar and Microsoft Office tools.

Responsibilities

• Direct clinical, crisis, and intake workflows for the CARS Intake team and contracted agencies.
• Provide direct and second-level supervision to 15+ multidisciplinary staff.
• Oversee contracted Access Point providers and ensure compliance with Milwaukee County standards.
• Partner with legal and regulatory bodies on risk management and Chapter 51 monitoring.
• Lead CQI, data analytics, and Medicaid revenue/utilization tracking.
• Represent CARS in community forums, stakeholder presentations, and outreach.

Education

Master's degree or higher in Psychology, Social Work, Nursing (RN), Counseling, Human Services, or related behavioral health field

Job description

Milwaukee County seeks an Integrated Services Manager to direct the clinical, crisis, and intake functions of the Community Access to Recovery Services (CARS) department, overseeing staff, contracts, and compliance across multiple programs.

The role requires strong leadership, policy knowledge, and data-driven oversight to ensure timely access to care and quality service delivery. Hybrid schedule with in-person and remote work options, plus travel between facilities.