Mental Health Professional - CCS

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Mental Health Professional to lead a team of CCS Care Coordinators and provide clinical oversight for the CCS program.

This role includes supervision, staff development, and ensuring compliance with DHS requirements while coordinating care in Milwaukee County. Responsibilities include directing intakes, supervising data entry, managing discharges, and delivering trauma-informed care.

Qualifications

• Master’s degree in a behavioral science or related field (e.g., Psychology, Social Work).
• Licensure as a Licensed Professional Counselor or Licensed Clinical Social Worker.
• Supervisory experience preferred; familiarity with Milwaukee County Behavioral Health Services preferred.
• Meet all WCS and contractor requirements for background checks, driver’s record, and drug screen.
• Valid driver’s license and adequate automobile insurance as required.

Responsibilities

• Oversee CCS care coordinators and provide clinical oversight for the CCS program.
• Supervise and support coordinators; ensure timely data entry into Avatar.
• Oversee discharges with Milwaukee County and maintain DHS 36 compliance.
• Provide staff supervision through meetings, supervision, and side-by-side support.
• Recruit, interview, and train new staff; coordinate ongoing professional development.
• Complete annual evaluations and identify training needs; implement accordingly.
• Provide crisis support and staff coverage as needed.
• Monitor timesheets and required documentation for timeliness.
• Maintain QA processes for clinical practices and billing compliance.
• Document individuals served and team contacts per agency standards.
• Participate in program planning, policy compliance, and accountability with the Program Manager.
• Represent the agency at county initiatives and provider meetings; attend CCS meetings.

Skills

Clinical assessment

Crisis response

Team supervision

Cultural sensitivity

Communication with staff

Education

Master’s degree in behavioral science or related field

Tools

Avatar data entry

Job description

Mental Health Professional - CCS

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-SPECIALI-073

Location: Milwaukee

Department: CCS Ancillary Services

FT/PT Status: Full Time

Job Summary

The Mental Health Professional is responsible for day-to-day operations of a team of CCS Care Coordinators and clinical oversight of the CCS program and staff.

Essential Duties And Responsibilities

• Screen new referrals and complete intakes, including initial assessments, recovery plans, and PPS/NOMS documentation.
• Supervise and support care coordinators or intake coordinators; ensure timely and accurate data entry into Avatar.
• Oversee CCS discharges in coordination with Milwaukee County, ensuring compliance with DHS 36.
• Provide clinical supervision and management to CCS staff through team meetings, individual supervision, and side-by-side support.
• Assist in recruiting, interviewing, and training new staff to ensure adequate program staffing; support orientation and ongoing professional development.
• Complete annual evaluations and identify staff training needs; coordinate with management to implement training.
• Provider support during crisis situations and offer staff coverage as needed.
• Monitor and ensure timely completion of staff timesheets and required documentation.
• Maintain quality assurance processes to ensure clinical best practices and billing compliance.
• Monitor documentation, including RPOCs, SARJs, and PPS/NOMS; report delays to Program Manager.
• Conduct monthly chart audits with the Program Manager and assist staff in correcting mid-cycle, 6-month, and annual reviews before submission to CARS.
• Accurately document persons served and team contacts in accordance with agency standards.
• Participate in program planning, policy compliance, and accountability measures in collaboration with the Program Manager.
• Advise management on program operations and represent the agency at County initiatives, provider meetings, and community events. Attend CCS meetings at Milwaukee County Behavioral Health Services and other required provider events.
• Serve as a leader in promoting evidence-based practices and trauma-informed care across the program.

Job Qualifications

• Master’s degree in a behavioral science or related field: Psychology, Educational Psychology, Social Work, Counseling, etc.
• Licensure as a Licensed Professional Counselor or Licensed Clinical Social Worker.
• Supervisory experience preferred. Familiarity with Milwaukee County Behavioral Health Services preferred.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

Knowledge, Skills, And Abilities

• Strong clinical knowledge and the ability to communicate clinical concepts clearly.
• Skilled in assessment, interviewing, supervision, and crisis response. Strong understanding of

mental health, substance use and/or co-occurring needs, including their impact on individuals and families.

• Ability to support staff through complex situations and promote a positive team environment.
• Effectively use time and resources to maintain high quality CCS service delivery.
• Ability to prioritize tasks and multitask in a dynamic work environment.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency and Leadership Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

Physical Demands

Other Job Information (if applicable):

Position is mobile with time spent in the community. Driving throughout Milwaukee County. Able to navigate stairs.

Work Environment

Work is performed both in an office and in the community, including people’s homes serving people with significant mental health, substance use and/or co-occurring needs. Hours average 40 per week, no work on holidays.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.