All-in-One Banker: Teller & Personal Banking Expert

Berkshire Bank; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Beacon Bank is seeking a Universal Banker in Springfield, MA to perform teller and personal banking duties, delivering exceptional service and promoting digital banking. You will process transactions, open new accounts, and proactively grow customer relationships.

The role emphasizes cash handling, compliance, and strong communication. Flexible hours including Saturdays may be required, with opportunities to travel to nearby offices as needed.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• Prior teller or salesperson experience is advantageous.
• Excellent verbal and written communication, in-person and over the phone.
• Ability to handle cash accurately and manage multiple tasks.

Responsibilities

• Provide outstanding customer experiences at all points of contact.
• Process transactions, open new accounts, and promote products and services.
• Educate clients on digital banking options and assist with online services.
• Balance cash drawer daily and ensure accurate recordkeeping.
• Follow bank policies and maintain confidentiality of customer information.
• Participate in branch initiatives and support community outreach.

Skills

Customer service

Sales skills

Communication skills

Cash handling

Teamwork

Education

High school diploma or equivalent

Associate's degree or banking courses preferred

Job description

Beacon Bank is seeking a Universal Banker in Springfield, MA to perform teller and personal banking duties, delivering exceptional service and promoting digital banking. You will process transactions, open new accounts, and proactively grow customer relationships.

The role emphasizes cash handling, compliance, and strong communication. Flexible hours including Saturdays may be required, with opportunities to travel to nearby offices as needed.